Casa del Jaguar Beach Hotel

We love Isla Mujere's Playa Norte, one of the most beautiful beaches we have visited anywhere around the world, and Casa del Jaguar is in the best location in the Island. Lina and Patricia (?), the Ladies at the Front desk, were just wonderful...nice, kind nd helpful through out our whole stay, just as Juan from Argentina at the Restaurant, as the whole staff from the Hotel...it felt like staying at a private home instead of the typical hotel This is our third visit at Casa del Jaguar, although, our first stay at the Hotel and We loved it, we will gladly come back. ps: Isla Mujeres has one of the most beautiful beaches and it is only a couple of ours away from Mexico City or the US...think about the hours and cost it takes to fly to Bora Bora or the Maldives, Isla Mujeres is an nice easy option instead.

The perfect boutique hotel in the perfect location. Couldn’t have asked for a better vacation. We will be back. More of a quiet vibe which we loved. Free breakfast was really good, also had a free facial done and a massage by the sister hotel across the street. Loved every second of it.

We had visited Isla Mujeres a few times but never stayed on the island. Last year, (203), we spent a day on the beach Playa Norte and had a great time, so we decided to spend a couple of nights on the island. We chose Casa del Jaugar, a small resort with only 12 rooms, quiet with a good restaurant and right on the beach. The staff was wonderful, the rooms were spacious, clean and comfortable. The location was perfect, on the beach and within walking distance of many great restaurants and bars. I'd recommend this resort to anyone thinking about stayng on the island.i

This hotel is right next to Playa Norte. One of the most beautiful beaches in the region. The staff is very friendly and attentive. The hotel is well taken care of. The rooms are very clean, comfortable and spacious. Their restaurants and bars are amazing. Great for families or couples. I'm definitely staying here again! My family and I loved it here.

Gorgeous hotel in the best location on the island - the end of playa norte. The room was fabulous and very clean, with a nice balcony overlooking the beach club. Oceanus beach club is also one of the best on the island, super comfy beds and shade amongst the palm trees and the pool is also stunning. The beach gets crazy busy during the day with tourists coming off yachts but first thing and evening is absolutely beautiful to be almost alone on the beach. Food in the hotel was also good albeit a little slow especially at breakfast so be mindful of that if you’re rushing off to anything (eg diving in my case). Would highly recommend this choice of hotel.

This was the second part of our 2 week family vacation, 6 nights total! We rushed to get there before 10:30pm because this was the last check in time. We get there at 10:20pm and NOT A SOUL was in sight. We received no email, no call, nothing to let us know no staff would be at the front desk! Several minutes later, we notice on the far end of the front counter some sheets of paper with my personal information and our fobs. But where was our room exactly?! There we were, at night trying yo find our room because no further instructions were left to help guide us. When we finally did find it, we had no help hauling our heavy luggage to our room, heck, not even on our departure day did we get support, front desk guy was looking pretty behind the desk, watching us from a distance and didn’t move until we were pretty much at the door to the registration office. I have no complaints about the beautiful, clean, and spacious room. It had an amazing balcony, a hammock, and amazing beach front access and loungers. But the service was absolutely horrendous! They pride themselves in having a multilingual staff but sacrifice actual decent customer service for this because the only actually friendly staff were the cleaning staff! I wonder how different our treatment would have been had we been white and privileged, perhaps the prejudice and subsequent treatment we received would have been much, much different and better. This is a shame because this is my home country and to see a place like this continue to perpetuate the discrimination and disregard for their own people and cater to one type of traveler is disheartening!!! I will never return and will take my money to a place that welcomes both Mexican citizens and foreigners, and both are treated with dignity and respect!