The Galata Istanbul Hotel - MGallery Reviews
The Galata Istanbul Hotel - MGallery
Arap Cami, Bankalar Cd. No: 21, Istanbul, TürkiyeView Hotel Details
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The Galata Istanbul Hotel - MGallery Guest Reviews
4.2/5
Very Good
71 review
Verified reviewsLocation4.4
Amenities4.1
Service3.9
Cleanliness4.3
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All Reviews(71)
Positive reviews(67)
Reviews with photos/video(5)
Negative reviews(4)
Guest User
Deluxe King Size Room
Stayed in May 2024
Couples
2 review
Very Good
Posted on Jun 10, 2024
Like the location. Close to many attractions and good restaurants . Lack a lot of amenities but made up with the location. Easy excess to the tram station and within walking distance to Galata tower. Front desk staff not very friendly and helpful.
Guest User
Junior King Suite
Stayed in May 2024
Couples
1 review
Amazing
Posted on May 27, 2024
Excellent hotel with outstanding location near Galata tower. Impeccable service and cleanliness.
However, my issue is not with the hotel but with Trip.com. I had booked 2 sea view rooms through trip.com. However, the reservation instructions provided to the hotel did not include “sea view” rooms. I was given 1 room in the basement with no views and one on the upper floors with partial sea view. Although Trip.com refunded a portion of my fees, it was an utter let down on expectations that partially ruined my holiday
Guest User
Superior King Room
Stayed in May 2023
Couples
3 review
Outstanding
Posted on May 23, 2023
Very good hotel. Located in very strategic area.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Tauqeer
Stayed in Nov 2022
Business travellers
1 review
Posted on Nov 7, 2022
Horrible staff always giving excuses
They are not professionals
They charged me 100euro without any reason and did not agree on anything
I felt cheated and service was unacceptable
I will not recommend this hotel to anyone
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at The Galata Istanbul Hotel MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Galata Istanbul Hotel MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,
murphylin48
Deluxe King Size Room
Stayed in Oct 2023
Family
50 review
Outstanding
Posted on Oct 19, 2023
The design of the room is as elegant as expected, the breakfast is great and worth it, and the environment is beautiful. I purchased the Turkish bath in the hotel and thought it was okay. I can find a better experience. I stayed for 5 nights and it was very comfortable. There are great restaurants nearby. It's very convenient to go to cafes, go to Duli Street and take the subway. The location is very good. The only two nights were holidays and the singing was very noisy at night😂
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
Guest User
Classic King Room
Stayed in Jan 2024
Friends
6 review
Very Good
Posted on Feb 9, 2024
Everything was fantastic, it's a shame that for breakfast at 10.20 they didn't want to prepare us a poached egg
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Guest User
Deluxe King Size Room
Stayed in May 2024
Friends
1 review
Outstanding
Posted on May 14, 2024
Price and quality, excellent hotel with convenient location
Original TextTranslated by Google
Alexei K
Deluxe King Size Room
Stayed in Sep 2023
Business travellers
17 review
Very Good
Posted on Dec 14, 2023
Excellent hotel, very conveniently located. Close to all major attractions and means of transport. My stay was only spoiled by the terrible smell in the bathroom, which, despite my requests, the hotel was unable to eliminate.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Guest User
Superior King Room
Stayed in Jun 2023
Business travellers
2 review
Posted on Jun 20, 2023
Good location but no more breakfast
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel Mgallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Guest User
Deluxe King Size Room
Stayed in Aug 2021
Friends
17 review
Outstanding
Posted on Aug 17, 2021
The overall is good, the environment is clean and comfortable, and the restaurant has a nice view. special
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Guest User
Deluxe King Size Room
Stayed in Aug 2021
Couples
13 review
Very Good
Posted on Oct 10, 2021
Okay hahaha
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Rebecca
Stayed in Mar 2024
Other
Outstanding
Posted on Mar 25, 2024
Great boutique hotel near Galata Tower. Easy walk/tram across river to old town. Super safe, beautiful old part of city.
Bailey
Stayed in Mar 2024
Couples
Outstanding
Posted on Mar 6, 2024
We had such a wonderful stay at this hotel. Everything went wonderfully. The staff was so friendly and helpful. The location is safe and in a great spot to walk to all the city’s treasures. It’s better to stay on this side of the river away from the extremely touristy parts, but still just a walk or tram ride away. The rooms are beautiful spacious and clean. Showers are wonderful. The service all around is impeccable. Room service to hamman (which is free each day) was fabulous. Everywhere you turn there is someone to welcome and help. We will definitely return.
Donald
Stayed in Feb 2024
Other
Outstanding
Posted on Feb 27, 2024
I'm 62 years old and have traveled to 12 different countries and this is one of the best I have ever been to anywhere , everyone was so so friendly and helpful. The breakfasts was in the top five of any I have ever seen. I really loved the fresh honeycomb every morning. I got a chance to talk to the general manager what an outstanding gentleman he made sure that there was nothing more he could do for me and gave me lots of suggestions on places to travel next all in all a wonderful stay and I would recommend this to anyone any family if you are coming to a Istanbul stay nowhere else but here
yesim
Stayed in Jan 2024
Other
Outstanding
Posted on Jan 1, 2024
Fantastic stay! Thanks to Mr. Halit & Mr. Erman, who made our stay great! We liked us so much and booked the next stay.
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