Galaxy International Hotel

Galaxy International Hotel Reviews

Galaxy International Hotel

No.977 Renmin East Road, Jiangyin, Jiangsu, 214400, ChinaView Hotel Details
Galaxy International Hotel
Galaxy International HotelGalaxy International HotelGalaxy International Hotel
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Galaxy International Hotel Guest Reviews

4.5/5
Good
567 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(567)
Positive reviews(552)
Reviews with photos/video(120)
Delicious breakfast(53)
Classy environment(33)
Large rooms(15)
Convenient parking(15)
Friendly front desk staff(11)
Well decorated(8)
Perfect for business trips(8)
Luxurious(4)
Negative reviews(15)
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Business travellers
16 review
1.0/5
Posted on Aug 21, 2024
The door was opened for inspection before check-out time without any notice, and the door was not closed after the inspection was completed!
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Response from Property: Thank you for staying at Jiangyin Galaxy International Hotel. We are sorry that you did not have a satisfactory stay experience this time. We will definitely strengthen the training of staff service. If you come here next time, we will definitely provide you with high-quality service. I wish you the best. Have a happy life and everything goes well~
Anonymous User
Deluxe Twin Room
Stayed in Apr 2024
Travel with friends
22 review
0.5/5
Posted on May 5, 2024
If you don’t get a star, you dare to hang four stars on Ctrip. There is a large construction site opposite the hotel. The carpet was full of dirt, so dirty that I couldn't even stand it. I won’t post the photos so as not to disgust everyone. Even though we left all our things in the room, when we went out to eat, the waiter actually entered our room to deliver a fruit plate without us. My friend argued with the front desk about privacy issues. It is euphemistically called the hotel's special service. The waiters have professional ethics. Why don't you tell us in advance when you check in with the special service? We just like to eat your three melons and two dates? Haha, can you guarantee that something will go wrong? We changed hotels at around 7pm, and they helped us apply for room charges for most of the day without any reduction. I went out to play and was in a bad mood.
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Response from Property: After reading your comment, I decided to reply after thinking about it: because the waiter was questioned by you when doing turndown service, you felt that your luggage was unsafe and asked to check out (you also said that you did not lose any items), and we We received a complaint from you because we failed to comply with your request and provide you with room rate reduction. First of all, we don’t have a star. Since the hotel has added this service, the waiters must also have the most basic professional ethics. Over the years, we have never been complained about the turndown service! I think you must have had a huge misunderstanding of us to let you vent like this. There is a saying that goes well: Only by never forgetting your original intention can you always succeed. No matter what, we will continue to provide good service. Wish you a happy life!
Wuyedeyanhui
Deluxe Twin Room
Stayed in Jul 2023
Family
125 review
5.0/5
Outstanding
Posted on Aug 3, 2023
The location is average, but the facilities, sanitation and services are impeccable at this price. The breakfast place is quiet, not crowded, and well-organized, and there is a big screen to watch the morning news. I also tried the free self-service laundry service, which is very convenient, especially suitable for hot days when you are soaked in sweat and don’t have much change of clothes.
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6/13
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Business travellers
1 review
2.0/5
Posted on Dec 11, 2023
I rarely use Ctrip reviews. People who travel and travel all year round can accept anything. But this is really the first time that I feel that this kind of thing needs to be dealt with. There is every reason to suspect that the store’s ratings are all fake. Internal communication management is relatively chaotic. Communication at the front desk is not clear. The cleaning crew banged on the door at 8am and knocked on the wrong door. I was really desperate. I felt really bad after being banged on the door like crazy on my rare day off. Then the front desk staff will guide you to book more rooms and pay more for accommodation, or to book more rooms. Booked a double room. There was unclear communication because of the air conditioning issue. In the end, I paid for two double rooms for two people. It's something you won't even care about for a few hundred dollars. But really… I advise people who are not from the area or the surrounding areas not to go. Very special bad experience.
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Response from Property: Dear guest: We feel deeply guilty for not being able to satisfy you this time. I have a few points to explain: You booked a standard room and called the front desk at night because it was too hot because the central air conditioner is now in heating mode. , the cold air cannot be adjusted, the front desk suggested to help you change to a relatively cooler room in the north, and you agreed. As a result, one person moved, and the other stayed in the original room. This is equivalent to each person living in one room, but Don’t I need to pay for another room? (It’s not that the waiter guided the guests to book more rooms). We were negligent in disturbing you in the morning. We accept the criticism and work hard to improve and improve in future work. You didn’t give us a chance to speak when we checked out. In order to express our apology, we will pay for another room. It is charged according to the lowest negotiated price. We cannot negate all our efforts just because of a little dissatisfaction. We apologize to you again for this unpleasantness. I hope you will work well and everything goes well~
Qietingfengyinsh
Deluxe Queen Room
Stayed in Mar 2023
Solo travellers
11 review
3.0/5
Posted on May 1, 2023
I originally traveled to Huishan and Hailan. In order to avoid the densely populated central area, I did my homework half a month in advance and saw the image in the Ctrip hotel promotional video and chose this place. I originally thought that the price-performance ratio was good, but it was all broken due to the caution of staying at the hotel that night. According to the call center, the boss thought that the current weather was not suitable for using air conditioning and shut down the central air conditioning system without informing customers. The room was still not cool at 11 a.m. before he called the front desk to inquire. As a consumer, I feel very Angry. Later, the waiter said that it was enabled, but even if I set the room to 16°, there was no big improvement. Ctrip's service attitude is sincere, but its approach of calming down troubles is not worth advocating. As a consumer, does your hotel still have a service bottom line? Others objectively say that the breakfast environment is good, but it is very shameful and shameful to violate the consumer agreement and privately deprive consumers of their basic rights. In terms of hardware, the room lights cannot be turned on artificially, but the lights are turned on after Ctrip intervenes. I still use the words of the telephone receptionist to sum it up. If you don’t improve service to strive for profits, you will use this despicable method to harm consumers. The hotel owner gives you advice. Turning it off is the best and most effective way for you to terminate the contract. way of doing. You have deleted the most basic air conditioner. Do you think that as a hotel with a good image on the surface, you are losing face? At the same time, Jiangyin’s tourism image has also been slapped in the face! You affected my mood when traveling, so I'll repay your comment, it's not too much. It is recommended for Ctrip tourists who are planning to stay here to refer to it.
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Response from Property: Hello Mr. Ma: I have read your comments over and over again many times, and finally gathered the courage to face you... We attach great importance to your feedback. Since the temperature that night was only 12 degrees, it was not as high as the opening temperature. The temperature of the air conditioner is cold, and some guests have to give away quilts if they find it cold. We understand that everyone's body constitution is different, so we immediately made adjustments that night when you reported the air conditioning problem. However, it took a few minutes for the central air conditioner to turn on and cool down. Since its opening, the hotel has been adhering to the business philosophy of: courtesy-based, warm service, customer-oriented, and striving for excellence, and has therefore gained a certain reputation. We choose because of trust. We sincerely apologize for bringing you an imperfect check-in experience this time. I wish you success in your work and all the best~
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Business travellers
13 review
5.0/5
Outstanding
Posted on Apr 6, 2023
Very good! The hotel is more convenient to go anywhere. A relatively cost-effective hotel in Jiangyin. Thank you very much to the service staff for giving welcome fruit! The hotel breakfast is delicious😋. Great stay experience. I will stay here again next time I come to Jiangyin.
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Response from Property: Thank you Mr. Li for checking in and sharing. Do you know why the moon is pointed at both ends and curved in the middle? Because "it's sharp to the outside and gentle to you"
Anonymous User
Deluxe Twin Room
Stayed in Jan 2025
Family
65 review
5.0/5
Outstanding
Posted on Feb 18, 2025
設施:設施很好,很用心,環境也不錯。 衞生:非常乾淨整潔,裝修也不錯,很喜歡。 服務:特別好,還送了小禮物,謝謝! 環境:乾淨整潔,不僅乾淨美觀,比較舒服。
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Response from Property: 承蒙喜歡 倍感榮幸!收到您的好評,心情如春天的花一般美好,生命因你而變得更加精彩……
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Other
8 review
5.0/5
Outstanding
Posted on Nov 18, 2024
酒店離高速出口很近,停車方便,旁邊有一家大型超市、温泉浴場、周邊餐飲店等很多,住在這裏很方便。酒店進門大堂很氣派,房間空間很大,床品不錯睡的很舒服,衞生做得很乾凈,值得表揚!
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Anonymous User
Deluxe Queen Room
Stayed in Sep 2024
Business travellers
19 review
4.5/5
Great
Posted on Nov 8, 2024
整體店面比較豪華,房間稍微具有年代感,希望再接再厲,爭取更好的成績。性價比不錯,不過就是有點沒落了。
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Response from Property: 親愛貴賓,您好!非常感謝您選擇入住咱們酒店,我們十分榮幸。能夠得到您的肯定,這是對我們工作最大的支持和認可,期待您再次入住,祝您生活愉快!
zhouengs
Deluxe Twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 2, 2025
設施:房間設施齊全 衞生:乾淨整潔,客房打掃速度很快(*^ー^)👍 服務:特別表揚 客房經理熊芳 客房主管 任亞娟 前廳經理丁長紅 🌹🌹🌹我家小寵物找不到了,各位服務人員冒着寒冷積極幫助尋找,最終失而復得,再次感謝🙏 環境:酒店地理位置優越,性價比很高(¯▽¯)👍適合商務旅遊親子😊
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Response from Property: 世上所有的驚喜和好運,都是你積累的温柔和善良……祝新年快樂,萬事順意!
Suishisuidichuquwan
Deluxe Queen Room
Stayed in Dec 2024
Booked for others
1 review
4.8/5
Amazing
Posted on Jan 29, 2025
設施:開業比較久了,設施有點老舊,淋浴房門的膠條都脱落了 衞生:打掃的還是比較乾淨的 服務:酒店服務還可以,進門送了歡迎禮盒 環境:大床房洗浴區私隱性不是很好,玻璃能看得見,沒有門格擋,最好弄個簾子遮擋一下
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Response from Property: 尊敬的賓客,很高興您選擇入住銀河,您的選擇和點評是對我們的肯定和鼓勵,我們將加倍努力,期待您下次光臨,2025祝您好運連年……
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Family
2 review
4.5/5
Great
Posted on Oct 8, 2024
總體來説還是挺好的,地理位置也挺好,就是工作人員説話聲音好小,不是很熱情的感覺。早餐挺不錯的,吃的很好
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Response from Property: 尊敬的賓客您好:感謝您十一黃金週入住我們酒店,謝謝您的認可和提出的寶貴意見,我們一定會在今後的工作中注意並改進,祝萬事順心~
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Business travellers
156 review
5.0/5
Outstanding
Posted on Feb 24, 2025
環境優美舒適,出行方便,交通便利。恭喜發財大吉大利恭喜發財大吉大利恭喜發財大吉大利恭喜發財喜氣洋洋大吉大利喜氣洋洋大吉大利喜氣洋洋大吉大利恭喜發財大吉大利萬事如意心想事成恭喜發財心想事成萬事如意心想事成財源吉祥心想事成推薦入住前台周到服務
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Response from Property: 尊敬的賓客:您好!感謝您送的5分好評!在春暖花開的季節銀河與您不期而遇,這就是緣分,期盼與您的下次相見!祝:安好!
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Solo travellers
2 review
4.2/5
Very Good
Posted on Jan 28, 2025
差的地方,設施比較老了,有些地方開裂了。好的地方安靜和舒適度可以。衞生可以,環境可以,服務可以。需要改的地方房間的沙發可以的話希望可以套一個罩子,這樣可以一客一換。
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Response from Property: 感謝您的入住和建議,我們會認真考慮努力讓自己變的更好,新的一年祝您蛇年大吉,萬事如意~
Anonymous User
Deluxe Queen Room
Stayed in Apr 2024
Solo travellers
16 review
4.0/5
Very Good
Posted on May 27, 2024
酒店屬於老星級酒店那種感覺,大堂富麗堂皇,門頭也可以,有停車場,有很多宴會廳,早餐吃的可以,早餐的煮東西的大姐人特別好,特別會説話,表揚!前台美女也不錯,態度好!房掃大姐也很親和,房間有浴缸,就是電視很小,屋裡感覺不那麼現代。房間還算寬敞,反正真實感受!
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