Guest Reviews of Ibis Hotel (Jiayuguan Railway Station)
9.5/10
Outstanding
632 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(632)
Positive reviews(618)
Reviews with photos/video(99)
Easy to get around(117)
Convenient location(89)
Close to train station(76)
Friendly front desk staff(53)
Delicious breakfast(27)
Quiet & comfortable(24)
Comfortable bed(16)
Good sound insulation(12)
Negative reviews(14)
Facu31
Superior Memory Foam Double Room
Stayed in Apr 2025
Couples
11 review
10.0/10
Outstanding
Posted on May 24, 2025
Our stay was excellent. We arrived at night, very tired after a long journey, and were warmly and efficiently welcomed. The room was clean and equipped with everything we needed. The service provided by all the staff—from reception to housekeeping and the breakfast area—was consistently kind and professional.
A great advantage was the self-service laundry facilities, which allowed us to wash our clothes conveniently. Another highlight was the varied buffet breakfast: everything was fresh and delicious, and we truly enjoyed it—trying a few new dishes for the first time!
The location is outstanding, just across from the station. We would gladly stay here again without hesitation and will certainly recommend it.
Response from Property: Dear guest,Thank you very much for taking the time to share such a heartwarming stay experience! It is our great honor to have welcomed you warmly and provided comfortable service after your tiring journey. We are truly delighted to see your recognition of the room cleanliness, staff service, self-service laundry facilities, and breakfast. Every detail we polish is aimed at bringing guests a wonderful experience, and we’re glad our efforts have been noticed by you~ The hotel's excellent location is indeed convenient for travel. We look forward to meeting you again on your future journeys, and we will definitely create an unforgettable stay for you with more thoughtful service!
eliseosexyladyinchina
Superior Twin Room (Memory Foam Mattress)
Stayed in Sep 2024
Travel with friends
5 review
7.5/10
Posted on Oct 18, 2024
The hotel is next to the train station BUT not the jiayuguan south which is where all the high speed trains depart. The city has almost no public transport so getting a didi or taxi is a must unfortunately. I Don't understand what's wrong with the hotel interior designer. why the hell did he choose to put a clear glass door for the bathroom. If you wanna take a sh*t your roomate will know AND SEE, like #***. We highly reccomend to visit Wei Jin tombs which are extremely unique, rural and very different from the typical chinese tourist spot. (and for some reason no chinese go there the place was literally empty)
6/19
Response from Property: Thank you for your review. We apologize for the inconvenience caused by the hotel's location not being as close to the high-speed train departure station as you expected. Regarding the transportation issue, we understand your concern. We will try to provide more transportation information and options for our guests in the future. As for the bathroom design, we apologize if it made you uncomfortable. We will take your feedback into consideration and see if there are ways to improve the design. We are glad that you enjoyed visiting the Wei Jin tombs. It's always nice to discover unique and less crowded tourist spots. We hope you had a great time in our city overall. We will continue to work on improving our services and facilities to provide a better experience for our guests.
Smoking Gun
Deluxe Twin Room (Memory Foam Mattress)
Stayed in Apr 2025
Couples
32 review
7.0/10
Posted on May 15, 2025
Hotel has a laundry room where travel can wash their clothing. Only dislike is the toilet has a glass door, you can see your companion doing his business.
Response from Property: Thank you for taking the time to share your experience at our hotel! We're delighted to hear that you found our laundry room convenient during your travels. Your feedback regarding the glass door on the toilet is greatly appreciated. We understand that this might have caused some discomfort, and we'll definitely take this into consideration as we look for ways to enhance our guests' privacy and overall experience. If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We hope to welcome you back soon!
Dootripians
Superior Twin Room (Memory Foam Mattress)
Stayed in Sep 2024
Couples
18 review
8.0/10
Very Good
Posted on Nov 11, 2024
It's right in front of the train station. There also a bus going to Jiayuguan.
Response from Property: Your satisfaction is our greatest success. Thank you for your praise. We will listen carefully to your suggestions and make improvements in future work. We hope that our products and services can continue to bring you more surprises and comfort.
Guest User
Superior Memory Foam Double Room
Stayed in Jun 2024
Solo travellers
28 review
10.0/10
Outstanding
Posted on Aug 3, 2024
If you need late night/early morning train from Jiayuguan railway station this is a good choice. Nice staff.
Response from Property: Thank you for your praise and compliments. We will continue to work hard to maintain a high standard of hotel services. I hope you will choose us again on your next trip and we will serve you wholeheartedly.
林Christina
Superior Memory Foam Double Room
Stayed in Nov 2024
Solo travellers
12 review
10.0/10
Outstanding
Posted on Dec 20, 2024
Very convenient, just opposite the railway station.
Clean environment and friendly staff.
Highly recommended if taking the night train.
Response from Property: This hotel is indeed a great choice for those taking the night train. Its prime location right opposite the railway station offers unbeatable convenience, saving travelers precious time and energy. The clean environment creates a pleasant and comfortable stay, allowing guests to relax and unwind. Moreover, the friendly staff further enhance the overall experience, providing warm and helpful service. It's no wonder it comes highly recommended and is sure to meet the needs of weary travelers looking for a
Jan
Superior Memory Foam Double Room
Stayed in Apr 2024
Solo travellers
78 review
10.0/10
Outstanding
Posted on May 8, 2024
wonderful staff, super nice, clean rooms, and literally across the street from the train station
Response from Property: Your satisfaction is our pursuit!Thank you for your high praise, and we are deeply honored.We will continue to provide high-quality products and services and bring you more surprises. Thank you again for your patronage. Looking forward to your visit again!
Guest User
Superior Memory Foam Double Room
Stayed in Mar 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Apr 22, 2024
I liked it very much. Cozy, clean and spacious room. Above-average friendly staff. They speak little or no English (as everywhere) but communication worked, also with translator app, and they were helpful and attentive. For me, location was very convenient (next to the railway station (the one I used), a city bus hub, e.g. to the fort, and some food options)
Response from Property: Dear customer, being trusted is a wealth that money cannot buy. Thank you for your trust and companionship. We have nothing more to give you, but we can let you feel the warmth of home here. We strive to provide every customer with high-quality services and a clean accommodation environment. Xiaoyi is very happy to receive your recognition. The hotel has many breakfast varieties and hopes to meet your needs. If you have any suggestions, please contact us for improvement. Looking forward to coming again next time.
Gregcc
Deluxe Twin Room (Memory Foam Mattress)
Stayed in Aug 2023
Solo travellers
10 review
9.0/10
Great
Posted on Sep 17, 2023
Great location nearby many restaurants and train station unfortunately not Jiayuguan south
Very polite and helpful staff
Downside was it’s a smoking hotel
Response from Property: Dear customer, we are very sorry for your dissatisfaction. We will take your questions seriously and work hard to improve our service quality.
Anonymous User
Deluxe Double Room (Memory Foam Mattress)
Stayed in Jul 2023
Couples
5 review
5.5/10
Posted on Aug 25, 2023
Staff said that they had non smoking rooms but this is not true, every room they showed us had an ahstray. they also had a nice coffee machine but no coffee, which made our hearts bleed and our heads explode. breakfast decent, rooms reasonably clean.
Response from Property: Dear guest, thank you for your stay! We are sorry for causing you an unpleasant experience. The hotel will make rectifications as soon as possible and hope you can come again.
Emmet
Superior Memory Foam Double Room
Stayed in Sep 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Oct 4, 2024
Lovely hotel with great service
Response from Property: Thank you very much for your kind comments! We are glad that you are satisfied with our products. Your recognition is the biggest driving force for us to move forward, and we will continue to maintain high-quality services. If you have any questions or suggestions, please feel free to contact us. Thank you for your support!
Travelaroundme
Superior Twin Room (Memory Foam Mattress)
Stayed in Jun 2023
Travel with friends
81 review
9.0/10
Great
Posted on Jul 31, 2023
Good location,clean,suggestions
Response from Property: 收到您對我們服務的好評,非常開心!感謝您關心和支持我們,我們會珍惜這份信任,不斷改善服務,提升成熟度,滿足您的每一次需求!
Guest User
Superior Memory Foam Double Room
Stayed in May 2023
Solo travellers
2 review
10.0/10
Outstanding
Posted on Jul 31, 2023
Great hotel so close to railway station and bus transport to Great Wall. Very nice staff, Large clean room. Highly recommend
Response from Property: 非常感謝您寶貴的評價! 我們會把您的寶貴意見轉化為行動,提供更好的服務,讓您的入住更加舒心、放心、愜意。
Yael Seraina
Superior Memory Foam Double Room
Stayed in Jan 2023
Solo travellers
9 review
10.0/10
Outstanding
Posted on Mar 9, 2023
Fantastic location right next to the station. Smooth check-in, comfortable and clean room. Would definitely come again.
Response from Property: 旅途路上,總有不期而遇的温暖,在這裏,滿意衹是期待,感動與驚喜才是一直追求的方向。感謝親的點評,我們希望一直與您同行相伴!
Guest User
Superior Memory Foam Double Room
Stayed in Jun 2022
Travel with friends
3 review
7.5/10
Posted on Jul 28, 2022
Great location if you need to travel by train, however, the side facing the railway station is very noisy. Rooms and corridor stank of smoke, but the service was great. Breakfast is okayish.
Response from Property: Dear guests: Hello! Thank you for your trust in Xiaoyi! Thank you for your generous praise and strong recommendation! Love is hard to leave in Xiaoyi. Xiaoyi is your most beautiful and warmest home in Jiayuguan. Remember to come back and visit often when you have time!