Guest User
October 12, 2022
First: very hard to find! The hotel is located in the Sanbaopeng Art Settlement. Without any instructions, AutoNavi + Baidu Navigation will lead to the Sanbaopeng exit. Ask the security guard if the hotel is inside and where is the entrance? When the security guard asked three questions, he called the hotel staff but did not answer. I looked at the map and guessed that we were going to enter from the main entrance of Sanbao Peng. We arrived at night. After entering, the indicator light of the secret realm was broken and could not be found at all. During this period, I called the housekeeper and the hotel countless times, but no one answered. Find the main entrance of the hotel, it is on the road of the park, can't pull over to park, get off the car and ask if a person is a staff member, answer yes, ask if this is a hotel, the staff member's face is extremely stinky, saying yes, indicating that we want to check in, the staff member He told us in a bad manner that he was not a hotel staff, turned his head and left, continued to call the housekeeper and the hotel, no one answered, no one helped to check in, after tossing for half an hour, finally waited for the operation manager, the manager apologized and gave us a free view The mountain was upgraded to Yinxi, and after changing to Yinxi, we found that this was a double bed room, because my sister and I were staying with a dog, and usually the dog would sleep with me, so I said that we booked a double bed , I was in a hurry to go out at night and asked to change to a double bed. When we came back, we found that we had changed to a Guanshan double bed, so the so-called free upgrade does not exist.
Second, the price/performance ratio is extremely low. When we booked the room, the price was 2180 per night. When we checked in, we found that the price was adjusted to 1068. After the inquiry, the Ctrip price immediately changed to 1282. It is normal for the hotel to adjust the price, but the frequency of this adjustment makes it difficult for customers to accept. After changing back to Guanshan, Ctrip introduced two 1.5-meter double beds, which were actually 1.35 meters, and there was false information. Whether it is 2180, 1068, or 1282, in Jingdezhen, the off-season after the National Day, this is also a very low-cost choice.
Third, the service cannot keep up, and the hygiene is worrying. The only contact number on Ctrip is a work phone number. Before I checked in, I called to inquire about pet-related matters, but I did not answer many times, and there was a situation of "busy, add WeChat to chat later". There was only one staff member at night and I believe he was too busy to answer the phone when we arrived to check in, but this is not the case for a high star and high price hotel. Inquiring about breakfast, I was told that the restaurant is engaged in activities, and we can only deliver breakfast to the room, but we did not ask about our time. Generally speaking, the service is not professional and the staff is not enough. The newly opened hotel in 2022 is actually chaotic.
In addition, the hotel only has two parking spaces, which is quite funny.
Finally, the hotel management was arrogant, and the investor, Mr. Li Junjun, personally attacked and slandered customers on other social platforms. I have seen that pets are no longer accepted after our stay, the worst experience, bar none.
Original TextTranslation provided by Google