Guest User
June 18, 2024
The environment is beautiful, located in a large green garden;
The location is good, close to the Qingming Riverside Park scenic area.
Parking is convenient, with a large parking lot.
The receptionist at the lobby door is very considerate. He not only drives a battery car to the parking lot to pick up guests, carries luggage for guests, and delivers them to the room, but also introduces the hotel and Kaifeng related attractions in detail.
Interlude: I felt that the room was very noisy in the middle of the night. It was the kind of unbearable low-frequency noise that made it impossible to fall asleep. After hesitating again and again, I couldn't stand it anymore. I called the front desk at three o'clock in the middle of the night to reflect. The guy who answered the phone immediately offered to change a room for us, and the staff on duty immediately sent the room card. The next day, the person in charge of the front desk took the initiative to communicate with us and apologized, resolved the conflict, and dealt with the aftermath in a timely manner, which fully reflected his strong sense of crisis management, and took measures to obtain the understanding of the guests.
However, it should be pointed out that the service awareness of some front desk ladies needs to be trained and strengthened. When we reported the situation to them the next day, they looked indifferent and expressionless, which chilled the guests.
Original TextTranslation provided by Google