5-Star Hotels in Kaiping

"The hotel is conveniently located near the park entrance. We checked in at the service center, which was surprisingly quick even on a holiday, then took a shuttle bus to the hotel, a fast 3-minute ride. However, upon arrival at the hotel around 2:45 PM, we were informed by the front desk that our rooms weren't ready. Conveniently, the 'Modern Times' venue was right across from the hotel, so we stored our luggage and went to catch a show. After the show, around 3:45 PM, we expected our rooms to be available. To our disappointment, out of the three rooms we booked, only one was ready for us, with the others still being cleaned. So, if you're staying during a holiday, be prepared for possible delays. The 'Kuja Hape Little Train Theme' room itself was spacious, bright, clean, tidy, and thankfully, had no unpleasant odors. It's truly a fantastic themed room for families, complete with toy cars and models that kept the kids thoroughly entertained. My only minor gripes were that the tables were so covered with models, there was hardly any space left for our own things, and the absence of a mini-fridge was a bit inconvenient. Despite these small issues, we were generally happy with the room. Initially, we were meant to have breakfast at the hotel's main restaurant. However, due to the high occupancy on the holiday, we were redirected to a separate group dining area. While staff assured us the breakfast spread would be identical, we quickly discovered a significantly reduced variety, and items were not replenished promptly. Eventually, only a few main dishes and some bread remained. This arrangement felt quite unfair to guests. However, the most unacceptable issue was the complete chaos surrounding the shuttle bus service during check-out. A massive crowd of guests was waiting for the shuttle, yet there were no staff members to manage the queues or provide any direction. This resulted in a dangerous free-for-all, with everyone scrambling for buses and seats, which was particularly alarming given the presence of children and elderly individuals. After numerous complaints, two staff members eventually emerged, stating that additional buses had been arranged. Despite this, no measures were implemented to control the crowd or prevent queue-jumping. We endured a frustrating wait of almost half an hour, watching three to four buses depart before we could finally board one and leave. The hotel's location is a definite plus, being very close to the fire show – it was incredibly convenient to walk back after the evening performance, and other venues were easily accessible too. However, beyond the location, the overall amenities and services fall far short of expectations. Especially during peak holiday periods, significant improvements are desperately needed for breakfast service, shuttle bus management, and staff coordination. Otherwise, the current 'five-star' service simply doesn't justify the hefty price tag of over a thousand yuan per night and will undoubtedly detract from the overall visitor experience of the park."