Best Western Plus Kelowna Hotel & Suites Reviews

We stayed here for a night and our experience was quite amazing with all facilities. Their dining area was quite spacious and can accommodate high number of people as well as have much more food options than other hotels.

I was forced to leave the second night due to extreme bed bugs attacks

I would give a zero stat if I could

Service was great, Front desk people were helpful. Got a nice room with mountains and lake view 👍 Breakfast was good too. Will happily stay again.

The staff was nice and it’s handy to have a breakfast bar included in the price. It was a nice experience in a convenient location. Great view from the tower we watched hot air balloons going by and the Snow Birds!

Upon checking in about 10:00 pm, I was asked for my credit card. I handed it to the receptionist whom then confirmed hed put the charge of room plus deposit on the card. I advised it was prepaid via trip advisor, but he insisted on charging the card. It was late in the evening so I let it be. Then I found out I had to roll the trolly outside around half the hotel in the cold wind and up a ramp to get to my room. It would’ve been a great help if he would’ve offered to help me pull the trolly up 3 stairs directly behind reception so that I could get to the same room approx 4 doors down the hallway. Pool was under construction. I needn’t say more. I receive a call in my room from desertion asking me to go back to reception as they made a mistake in charging my card and needed to reimburse the room rate. I needn’t say more.

Bad service Please return my money

The swimming pool and breakfast are very good, but it happened to be a holiday and the whole hotel was fully booked. There were people all around. I will stay here again when I come to Kelowna next time. It is at the entrance of the main road, which is very convenient.

Very satisfied, the transportation is very convenient

The breakfast is good. You can have hot breakfast. There are not many varieties, but it is enough. The fruits are also good. They will be added in time after eating. The tower room has an open balcony, where you can sit on a chair and look out at the scenery. The room is larger, 12 minutes' walk from Costco, and the price/performance ratio is good. Recommended!

This hotel is very nice.

The environment and service are both good. The only thing that is unbearable is the poor sound insulation! ! ! The tower room is close to the highway. There is an endless stream of cars hitting the street at night. Lying on the bed is like sleeping in the middle of the road. People who are noisy cannot sleep at all. In the end, the hotel gave me ear plugs, and I managed to fall asleep at two o'clock in the middle of the night. I was woken up again at six o'clock in the morning. The air conditioner in the room was as loud as a motorcycle driving in the room, which is no exaggeration. This is not a vacation, this is a time to escape a tribulation.

The bedding was clean and I had a good rest.

Very good and very cost-effective