Tu Casa Gelidonya Hotel

The hotel is good! Personal is good! Place in the city is good! In fact, we were satisfied with the hotel. The rooms are normal, it will do for budget tourism. But it’s far from 4 stars, not even Turkish ones. We were in early April. The food was terrible. I won’t talk about diversity and quantity. The quality of food was disgusting. This is the most terrible kitchen I’ve ever eaten. Everything was overdried. Not tasty. The soups are terrible from powder in our opinion. In general, at the end of my vacation, I lost 5 kilograms from 65 kilograms to 60 kilograms. The rooms were cleaned once in 7 days. They write that ‘all inclusive’ food is strictly three times a day. The bar is strictly until 22:45. From 23:00 to 00:00 a light snack. The soup that was left from dinner. Well, sometimes there were good desserts. Everything had to be asked. Clean the room, replace the bed/towels/ashtray. The Internet is paid. 27€/10days. There is no own parking lot, but there is enough space nearby. Stunning views of the mountains and surroundings. Do you want a beach holiday? Forget it!!! The road to the beach is through the slings of neighboring hotels.

My sister and I arrived at the hotel just after 3am, very tired and hungry. We were greeted by the nighttime receptionist who was lovely and friendly. In no time at all we were taken to our room, on first impression it looked tiny with very low ceilings. It was like they had some spare attic room, so put beds in it. The bathroom was tiny, but well set out. Also there was a cockerel crowing somewhere ALL night. Our shower didn’t work and the hairdryer was sparking, reported these and both issues were resolved before lunchtime. The guest relations guy was lovely and had lived in the uk for years, so he’s the go to guy. In the morning we went for breakfast, which was specifically aimed at the Russian guests. All I wanted was a fried egg on some toast, this was the morning for omelette and no way would they do a fried egg too, not even a toaster to do toast. If you want chips for breakfast then you’re in luck. This set the scene for every morning. Lunch wasn’t much better either, nor the evening meal. Neither my sister nor I are fussy eaters, but I really struggled to find something I could eat, apart from salad. The pool area was lovely, plenty of sun beds for everyone and some shaded areas too. Only one pool open the first week as renovations being done in the block by the smaller pool. Also there is an indoor pool advertised, there wasn’t one. The bar was nice and Mahmut, Omer and Hebat were friendly and attentive, nothing was too much trouble. The only snag was that there was only one toilet for the whole pool/bar area. Not ideal when the hotel gets to capacity. The animation team were very hard working and not pushy if you didn’t want to join in. Pros - friendly staff, clean, lovely pool area Cons - food not good, full of Russians, not enough toilets

First of all it’s a great hotel and it’s family oriented and they do different activities every day for adults and for kids it’s close to kemer town centre I would like to say thank you to Gizem , Samet from entertainment and all the team during the time we stayed and food is lovely we enjoyed it a lot I would definitely be back

The worst two weeks wev ever experienced on any holiday in our lifes. From start to finish one problem after another one. We arrived at 2am and was told there would be some food downstairs for us we went downstairs and there was a large salad bowl with a side of cockroaches.. so we gave that a miss went to shop and made do with chrisps. The first day by the pool a member of staff came round shouting at us because we had brung down the white towels we didn't understand at first then about 20 minutes later came another member of staff explaining we cant bring them down from the room I said to the member of staff I will take them back upto the room when my partner returns from the shop as I didnt want to leave the little ones playing alone in the pool.. while I was waiting for my partner to return the manager herself came over with attitude pulling up the towels from under me and my 15 year old with discusting attitude! The food in the restaurant is discusting its beyond discusting iv never seen anything like it. Breakfast pancakes and eggs comes with flys buzzing around all the food the lids arnt closed so bugs are just crawling all over. The only food we could eat was rice! We was served uncooked raw chicken on three occasions (see pictures) we had to ask for our room cleaned on 5 occasions. Everyday we'd come upto the room to discover 2 towels "we are a family of 6" so everyday we was having to go ask for more towels. The bed blankets on the bed feel like rough towels, blasting music till 11pm everynight there's no settling your children before 11pm, the lamp in our room was smoking if we turned it on. The fridge door was hanging of. The balcony railing was lose and wobbly therfore we never used our balcony. All inclusive drinks came in plastic cups with the last person's lipstick. One night my son got a drink in a glass that was cracked he cut his lip. In the restaurant there was never anywhere to sit i was stood up eating on 3 occasions. My 2 year old everynight ate his tea in his pushchair as there's only two highchairs for the entire complex. The hotel staff favourite russians they are served before anyone else. Entertainment staff are ignerant if you are English. Ladies watch out for the blonde guy hes discusting towards woman rude and grabs you. He picked up our 2 year old and kissed him twice (very strange) there's a kids play area advertised ill include a photo that is also horrendous, never used the main pool as people reserve sunbeds from as early as 6am so we always used the smaller pool. Everyday fighting of swarms of ants and wasps. The smell of cat pee lingers all around the hotel grounds there welcomed onto the hotel and the restaurant so be ready to dine with flea infested ferrol cats everyday. In the day at the small pool you will find the bar staff using there phones or sneaking of for cigarettes leaving you stood upto 20 minutes for a drink. Wifi is 13 euro per device for five days. As a family of 6 with 6 devices needing WiFi

Just had the worst two weeks I’ve ever exaperianced in my life, I’ve been to multiple places in turkey and all been lovely. First of all the hotel favourite the Russians. On multiple occasions I’ve taken the kids to the pool snack bar and been ignored and the food handed to the Russians even thou I’d been stood waiting half an hour for the kids food they just walk up push to the front say to the woman who cooks there that’s mine and she hands it to them. Never got a seat in the restaurant and no high chair for my toddler he had to have every evening meal sat in his stroller. The kitchen staff are rude when I asked for something I was ignored so had to hunt around looking for things such as cutlery and plates as they are not rotated enough. A few times ate cake with a knife as couldn’t find any spoons. My seven year slipped in the restaurant from the drinks machine leaking and a member of kitchen staff pointed and laughed then continued to joke about it to another member of staff. Ugur in guest relations is overworked and underpayed he tried his best to accomadate us with needs for the family but you could see he was overworked he even came in on his day of because he new how stressed we was with all the problems. We had to asked for our room cleaned multiple times. There was never enough towels for the family. Couldn’t sit on the balcony without swarms of ants and the smell of cat pee. Never saw the pool by the pool bar cleaned only saw the main pool cleaned once. The smaller pool by the pool small was always full of stones and you couldn’t see the bottom it was always murky. Never got a clean cup for a drink they always smelt foul. Only edible food that we had to fill up on was chips at the snack bar and rice in the evening. If we ate anything else we was badly the children was sick a few times and have come home with infections. We tried a number of times while there to complain and try to get things done better as exapected for a four star but all we got was ignorance and harassed for airing our opinion. And if the hotel manager sees this and writes a snarky remark accusing us of lying because we want a refund you will see for yourself below when she reply’s we’ve come home and not once tried to get our money back not do we want to we’ve had enough stress for two weeks we just want to make brits aware that you are not welcome there and to avoid the place. In the end we ate out and had a wonderful time down in the main town the locals was lovely and the food was great. Even a few local restaurants said they get a lot of people from tu Casa because they can’t stand the food or the company it keep. Since we’ve come home we have had emails and Facebook messages of harassment nature from the hotel telling us to remove our reviews ofline. On the fifth day we posted a review and we was constantly harassed to take it down so in the end my wife just changed her name on the review.