Le Vimarn Cottages & Spa

Being a high-end hotel, I expected to receive reasonable service, but there were many disappointing aspects. On the first day of my stay, I didn't know how to set up the TV, so I called a staff member, but even though I kept repeating the words I wanted to watch YouTube and Amazon Prime, all they did was show me the TV channel list. Why didn't they understand? Isn't it a problem that goes beyond whether they understand English? To top it off, they told me to wait five minutes and left the room, and no one ever came. Also, I couldn't fill the bathtub with hot water, so I asked them to come and check it, but they never came. I called the front desk three times before they finally came. About 30 minutes had passed since I first called. The inspection staff also only spoke Thai, so I had to communicate using a translation app. The bathtub problem was eventually resolved, but at this rate, I can't help but feel uneasy about how they'll handle any problems that arise. Even at the on-site restaurant, they never came to clear my appetizer even after I'd finished it, and they only did so if I asked them to. I don't want to write too many bad things, but honestly, the service is not what you'd expect from a 4-star hotel, and I think it needs to be improved. As for the room, the sink was unusually low, there was no outlet next to the bed, and the balcony was blown in by the wind with dirt and leaves, which made the area around the bathtub feel dirty. These things made me question the design of the room. It was disappointing, as my expectations were high. The only saving grace was that the view was beautiful and the food was delicious.

This place exceeded our expectations in terms of facilities, hygiene, environment and service. This hotel is not the most expensive I have ever stayed in, but it is the best experience so far.