Jalan Sultan Yahya Petra, Kota Sri Mutiara, Kota Bharu, Kelantan, 15150, MalaysiaView Hotel Details
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Renai Hotel Kota Bharu Guest Reviews
4.4/5
Very Good
403 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(403)
Positive reviews(399)
Reviews with photos/video(156)
Delicious breakfast(64)
Large rooms(30)
Convenient for shopping(11)
Perfect for business trips(10)
Delicious buffet(9)
Well decorated(7)
Located in the city centre(7)
Great swimming pool(6)
Negative reviews(4)
Acap26
Deluxe King Room Non smoking
Stayed in Jan 2025
Family
28 review
4.5/5
Great
Posted on Mar 2, 2025
Nice ambience, delicious breakfast, and they serve Roti Titab as well! I love they rendang daging that paired with Nasi Lemak
Noraisah Yusof
Deluxe King Room Non smoking
Stayed in Jan 2025
Family
4 review
3.5/5
Posted on Feb 23, 2025
Hotel room is a bit old with leaking pipes in the bathroom.
There is a red stain on the bedsheet upon entering and hv informed housekeeping. They quickly changes it as requested.
Breakfast buffet was good with lots of food
SABRI
Deluxe Twin Room Non smoking
Stayed in Jan 2025
Family
31 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Very comfortable and convenient. Attached with shopping mall with easy access. Recommended to stay here. Will repeat stay in future
Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed your stay. Hope to welcome you again soon!
anna
Deluxe King Room Non smoking
Stayed in Jan 2025
Travel with friends
39 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Awesome stay.. rate was reasonable ..location good.. byk tmpt mkn
Bfast hotel sedap n byk choice.. staf friendly
Response from Property: Thank you for your kind words! We're glad you had an awesome stay and enjoyed the breakfast, location, and our friendly staff. Hope to see you again soon!
Fatin Farhanaa
Deluxe King Room Non smoking
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 1, 2025
My first time booking hotel at Kelantan, and its really great. The room is superb. Swimming pool and the cafe was great.They have variety of food, and of course some local choices like nasi kerabu and kuih muih. It just the parking was not spacious, and some room that we got into, The hotel combines modern luxury with rich Malay cultural elements, offering a unique experience. The rooms are spacious, clean, and well-equipped, catering to both business and leisure travelers.
Response from Property: Thank you for choosing to stay with us on your first visit to Kelantan! We're thrilled to hear that you enjoyed our spacious rooms, swimming pool, and the variety of local delicacies like nasi kerabu and kuih muih. We truly appreciate your feedback regarding the parking space and will look into ways to improve. We hope to welcome you back for another comfortable and culturally rich experience!
Yi Siang
Deluxe Premier Room
Stayed in Dec 2024
Couples
17 review
3.0/5
Posted on Feb 2, 2025
Unbelievable experience at this hotel! I was assigned to a ******* room (Bilik Hantu) at the corner of the building. In the middle of the night, something pulled my blanket away and touched my leg. Strange noises filled the room, and objects seemed to move on their own—it was absolutely terrifying! I have seen on tiktok that many people experienced the same thing in this hotel.
If you're brave enough and want a paranormal encounter, feel free to book a stay here. As for me, never again! This was my first and definitely my last time.
Response from Property: We’re sorry to hear about your unsettling experience. Guest comfort and safety are our top priorities, and we take all feedback seriously. We understand that such experiences can be distressing, and we appreciate you sharing your thoughts. If you would like to discuss this further, please feel free to reach out to us directly.
Anonymous User
Junior Suite
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Its good. Food also good.. staff friendly.. kudos to them.. please stay here if you come to kelantan
6/9
Response from Property: Thank you for your feedback! We're glad you enjoyed our hotel. Hope to welcome you again soon!
Fird
Deluxe King Room Non smoking
Stayed in Dec 2024
Family
7 review
4.7/5
Amazing
Posted on Feb 5, 2025
My family loves this hotel, and the breakfast is good. However, the hotel did not replenish certain food items that had run out. Also, they seemed short-staffed, as one staff member had to manage two booths (the laksa section and the roti tiptop/kacang pool section). Overall, it was okay.
Response from Property: Thank you for your feedback! We're glad to hear that your family loves the hotel and enjoyed the breakfast. We apologize for the inconvenience caused by the food replenishment and staffing issues. Your comments are valuable, and we’ll work on improving our service to ensure a better experience next time. Hope to welcome you back soon!
Yi Siang
Deluxe Twin Room Non smoking
Stayed in Dec 2024
Travel with friends
17 review
2.0/5
Posted on Feb 2, 2025
Horrible experience at this hotel! The bed sheets were never changed—there was hair all over the bed. On top of that, they diluted the shampoo and shower gel with water. What kind of hotel standard is this? Absolutely unacceptable!
The room itself was in terrible condition, with many things broken and in need of repair. This place desperately needs improvement and renovation. Would not recommend!
Response from Property: We're truly sorry to hear about your disappointing experience. This is not the standard we strive for, and we sincerely apologize for any inconvenience caused. Your feedback is extremely valuable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. If you'd be open to it, we'd love the opportunity to make things right—please feel free to reach out to us directly.
Jacqueline Wong Ka Ying
Deluxe King Room Non smoking
Stayed in Dec 2024
Family
4 review
4.5/5
Great
Posted on Jan 27, 2025
Water shower handle missing parts, water keep flow out like crazy. Also green dirt on the window so basically no view to enjoy. Other than that everything was perfect, they have a pillow menu so you can choose which pillow you want.
Nice decoration too at lobby.
Response from Property: Thank you for your feedback! We're sorry to hear about the shower handle issue and the window condition. Your comments will be shared with our team for immediate improvement. We're glad you enjoyed the pillow menu and lobby decor! Hope to welcome you back for an even better stay.
adiismadi
Deluxe King Room Non smoking
Stayed in Dec 2024
Couples
9 review
4.2/5
Very Good
Posted on Jan 14, 2025
Good hotel and good variety of breakfast...the room I think must do renovation to be better hotel in KB...
Response from Property: Thank you for your feedback! We're glad you enjoyed the breakfast variety. Noted on the room renovation—your input helps us improve. Hope to see you again soon!
Mamakimchi
Deluxe King Room Non smoking
Stayed in Jan 2025
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Awesome place for staycation. ❤️. The staff are friendly and easily approach.
Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed your stay. Hope to welcome you again soon!
Rosmira Edora
Deluxe King Room Non smoking
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 27, 2025
All good, dobi nearby only, if hungry also can easily buy food nearby also
Response from Property: Thank you for your feedback! We're glad you enjoyed our hotel. Hope to welcome you again soon!
Noor Naslinda
Family Triple Room
Stayed in Nov 2024
Family
4 review
4.0/5
Very Good
Posted on Jan 1, 2025
This hotel is located quite centrally, close to a lot of Kota Bharu attractions and it was picked as it is easy to reach HUSM from here. The room itself is dated but clean. However, the hallway of my floor which was at the 16th floor was mouldy with some roof leaking. Hope that gets repair soon. Staff were all friendly and helpful. The winning point for this hotel is the breakfast. Absolutely delicious and so many Malaysian delicacies and East Coast speciality like Nasi Dagang, Nasi Kerabu, Kacang Pool, kuih akok and a lot more. It had to be one of the best hotel's breakfasts menus that I had ever experience and taste. Hope the chef stays on.
Guest User
Deluxe King Room Non smoking
Stayed in Oct 2024
Business travellers
56 review
4.7/5
Amazing
Posted on Nov 24, 2024
Good hotel. Large room with good bed. Smart tv with youtbe and netflix. Free parking at the basement. Just hot water not so hot and aircond not too cold