Had our wonderful 4d3n stays here and especially thanks to Ms Iyda, Guest Manager, for her extra miles service and kind assistance. As my hub is recovering from his leg injury and I hv a special needs child to attend as well, I was looking for 2 interconnecting rooms for 4 of us. Ms Iyda recommended a Special Needs King Room which are lower feature beds and facilities easy accessible for the needy and wheelchair users. We were so impressed with the rooms. I also requested for bday deco and complimentary cakes for both me and my hub and the staff were so nice to decorate both rooms and 2 slice delicious brownies cakes.
On 2nd day we had to go for a 1 day Cameron Highland tour so I told Ms Iyda that we will have to miss the hotel bfkst since we had to leave by 6.30am for the coach ride but she was so helpful to arrange for 4 sets of simple takeaway breakfasts for us. So grateful for the extra miles and had our tour journey with the delicious assorted sandwiches, pastries and orange juice. My child enjoyed her fun at free indoor playground Level 2. On our last day check out, we used the Musolla prayer room at Level 4 (no need for card access on level 2 and 4).
Most touching was when Ms Iyda handed me with 4 bags of complimentary hotel souvenirs before we made a move. I also requested a pic with her and wishes all the best and much thanks to her, Ms Kila, the conceirge staff, security guards, room attendants and those who have served us during our wonderful stay. Definitely will come back here again. Hotel is also conveniently located at Bukit Bintang, near BTS, Lalaport, Lot 10 and spoilt for choices food and shopping. Busking area is nearby too. Great trip for us! Had our wonderful 4d3n stays here and especially thanks to Ms Iyda, Guest Manager, for her extra miles service and kind assistance. As my hub is recovering from his leg injury and I hv a special needs child to attend as well, I was looking for 2 interconnecting rooms for 4 of us. Ms Iyda recommended a Special Needs King Room which are lower feature beds and facilities easy accessible for the needy and wheelchair users. We were so impressed with the rooms. I also requested for bday deco and complimentary cakes for both me and my hub and the staff were so nice to decorate both rooms and 2 slice delicious brownies cakes.
On 2nd day we had to go for a 1 day Cameron Highland tour so I told Ms Iyda that we will have to miss the hotel bfkst since we had to leave by 6.30am for the coach ride but she was so helpful to arrange for 4 sets of simple takeaway breakfasts for us. So grateful for the extra miles and had our tour journey with the delicious assorted sandwiches, pastries and orange juice. My child enjoyed her fun at free indoor playground Level 2. On our last day check out, we used the Musolla prayer room at Level 4 (no need for card access on level 2 and 4).
Most touching was when Ms Iyda handed me with 4 bags of complimentary hotel souvenirs before we made a move. I also requested a pic with her and wishes all the best and much thanks to her, Ms Kila, the conceirge staff, security guards, room attendants and those who have served us during our wonderful stay. Definitely will come back here again. Hotel is also conveniently located at Bukit Bintang, near BTS, Lalaport, Lot 10 and spoilt for choices food and shopping. Busking area is nearby too. Great trip for us!
