Deface Platinum 2 Kuala Lumpur Reviews

Spacious, clean & comfortable rooms come with bathtub.. will visit for 2nd times

staff are friendly

It's like a hotel in a building. There are several hotels in this building. The room hardware is very good and the service is pretty good. However, the hygiene, environment and software (towels, bedding, etc. were too smelly) and the room smelled of curry and gymnastics. I asked to change rooms, and someone from the front desk came to spray air purifier. But there was still a serious smell in the air conditioner and bedding. It is recommended that Ctrip not recommend this hotel.

The location is very good, close to the MRT station But the hygiene is very worrying. Three of the four cups have lip marks. When I returned to the room at night, I found that the pillow that was originally on the bed was on the chair. No towels were provided You need to ask for it at the counter on the ground floor. The sheets are also stained But the bed is very comfortable and the pool has a beautiful view

Fellow compatriots: It’s enough that you can see my review before this hotel is removed from the Ctrip platform. (The malicious deduction of 1,000 ringgit from the deposit caused me to miss my flight and lose 6,000 yuan) (I gave everyone a huge bombshell. This hotel even threatened to call the police to intimidate us) Here's the thing: I just arrived in Malaysia and was looking for a hotel on Ctrip. This was the first hotel that came up after searching for the Petronas Twin Towers. I was in a hurry to book a hotel and didn't have time to read hotel reviews, so I thought it would be fine if it had an infinity pool. Before I checked in, I saw other negative reviews, all of which were about the hotel's malicious deduction of deposits. At that time, I was sitting in the FACE lobby trying to unsubscribe from the hotel because I booked 2 rooms and didn't want to have a bad experience, but the hotel immediately refused. . At this time, I realized that something was not right. I had to check in. We were afraid that the deposit would be deducted. The room was kept neatly and not messed up. After staying for two days, we were still told that we had smoked in the room when we checked out. They also spoke some unintelligible language and we asked for evidence, but they took out the photo of the cigarette box I discarded in the room and forced them to say that we smoked. In the second room, my companion chewed betel nut and fell to the ground. He also said that smoking has strong smoke. We were speechless after hearing this, and then they ignored us at the front desk and continued to check in other guests. They ignored us when we approached them, and then threatened to call the security or call the police if we did this again. I asked Ctrip to discuss the matter. Ah, Ctrip is also very helpless. The hotel firmly refuses to refund the deposit (I felt something was wrong when I applied for a deposit of MYR 500 for a room when I checked in). Really, it’s terrible and disgusting. I forgot to take pictures of the hotel sheets. There are also black scum and ****. Please avoid this trap. I seriously comment because I am afraid that my compatriots will be bullied by these unscrupulous businessmen with dark psychology overseas. The face of that bastard wearing a turban really disgusts me... You must not book this hotel, otherwise you will really be bullied to death!

Except for the swimming pool view, it is worth admiring. First of all, there are so many people checking in at 7pm. Secondly, all items in the room will not be refilled when cleaning. No one came to clean the room until 6pm on one of the three days I stayed. Basically, all the customer service provided via WhatsApp has been completed. After reading for a long time, I replied. None of the counter staff can understand Mandarin or Cantonese. Don't follow the recommendations of Internet celebrities. There is no convenience store nearby. It takes 20 minutes to walk to the Petronas Towers. 

The location is very convenient, only a ten-minute walk from the Petronas Twin Towers. There are three convenience stores downstairs. The rooftop infinity pool has a unique view. The room is large and the hotel service attitude is very good.

This hotel is a third party (understood as Deface outsourcing some rooms). I don’t know if the rooms are the same as Deface’s own, and the location of the room cannot see the Petronas Twin Towers at all. There is only one trash can in the toilet in the whole room Then there is a fine of MYR 500 for throwing garbage outside the trash can. Penalty for lost room card is MYR 300 You have to pay a deposit of MYR 500 before moving in. After checking out, I had to wait for a long time for him to check the room. After waiting for fifteen minutes, he took a close-up photo of me and said that there were little yellow dots on my bed and wanted to deduct money 😂 If you take a panoramic view, I will admit it, right? Who are you fooling by taking a close-up shot? Seeing that I have a tough attitude and I’m a local, he quickly said he wouldn’t deduct my money🤣🤣🤣 The most outrageous thing is that when I renewed my room offline, I was told that the price was 400 MYR that night. The next morning, I was told that the system did not record it yesterday. The current price is 450 MYR and I was asked to pay 50🤣. Did your own employee make an operation mistake and ask me to foot the bill? 😂 As for the environment of the outdoor swimming pool, please take a look at the picture. To sum it up, it’s really a waste of money to seek punishment.

The night view of the swimming pool is very nice

The swimming pool is as everyone said, the water is green. It closes at ten o'clock in the evening. Didn't catch up The location is particularly good

I had a good experience and good facilities for 4 days and will book here next time I come again. Thank you.

It's OK, but the hotel is in the form of an apartment. There is no active room cleaning service when booking for multiple days.

Chinese tourists staying here should be aware that their valuables and cash must be kept with them. I found that half of my cash had been stolen when I came back from cleaning my room during my stay.

The room is big and clean, except that my things were left in the hotel and they can't be delivered. Maybe it's more troublesome abroad. The environment and the price are still very good.