To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(730)
Positive reviews(694)
Reviews with photos/video(213)
Friendly staff(206)
Convenient for shopping(60)
Near shopping area(50)
Loved the view(34)
Great swimming pool(29)
Tasty food(23)
Strange smell in room(8)
Luxurious(7)
Negative reviews(36)
Guest User
Standard King Room With Twin Towers View
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 21, 2025
I recently stayed at the Mandarin Oriental Kuala Lumpur and it was an incredible experience! From the moment I arrived, the staff were warm and welcoming. The hotel's location is perfect - it's connected to the Petronas Twin Towers and has stunning views of the city.
My room was spacious and beautifully decorated, with all the amenities I needed. The bed was so comfortable, I didn't want to get out of it!
The hotel's facilities are top-notch, too. The infinity pool on the 24th floor has breathtaking views of the city, and the fitness center is well-equipped.
But what really made my stay stand out was the exceptional service. The staff were friendly, attentive, and went above and beyond to make sure I had everything I needed.
Overall, I would highly recommend the Mandarin Oriental Kuala Lumpur to anyone looking for a luxurious and unforgettable stay in the heart of the city." 5/5 stars!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Ati Sam
Executive Room With Park View
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Big windows with unblocked views of the KLCC Park. The hotel room and overall service was flawless.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Kim2_22
Park View Connecting Room King Bed
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
πππ Staff courteous & efficient for Early Check-in with EXCELLENT πππππWater delivery upon request πππππ Breakfast Buffet Queue mgmt despite cny Public Holiday yet is Quick & Professional to meet Hotel Guests Table Requests & allotment
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Nithiporn
Deluxe Twin Room With City View
Stayed in Dec 2024
Solo travellers
3 review
3.5/5
Posted on Feb 4, 2025
The guard at hotel not polite .
The room was clean.
The staffs at breakfast restaurant ask me twice . "Are you stay here?"
The process refund deposit very slow until
now my card card still pending and not refund.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
thejuliebaharudin
Three Bedroom Executive Apartment
Stayed in Dec 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 23, 2025
It was a pleasant stay. Could have been better especially interms of the cleanliness.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
A.S.ALJOo aljoo
Standard King Room With Twin Towers View
Stayed in Sep 2024
Family
3 review
2.5/5
Posted on Nov 6, 2024
It was not good my view must be on twins towers but give me room in corner like in picture, also there are water fall from the opening light not save and make bad smell , the breakfast there are not helpfully
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Luseeyah
Deluxe King Room With City View
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 3, 2024
It was such a pleasure staying at this hotel with my daughter we came here for the BETT Asia award conference and exhibition. firstly Iβd recommend all companies to host conferences and their events at this hotel and families to come here for an amazing five star experience definitely worth it!!! We even had the best babysitter her name is Rose. She is so caring and gentle
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martin Schnider General Manager
Guest User
Deluxe King Room With City View
Stayed in Feb 2025
Business travellers
11 review
5.0/5
Outstanding
Posted on Mar 20, 2025
Twin bed is shorter than normal / other hotels. Large spacious room. Slightly noisy as the sound of plumbing from next room is audible. Bathroom and toilet are not fully enclosed, expect noise from bathroom.
Very good location, next to KLCC. Great service, though house keeping is late if not requested through the button in room.
Large breakfast selection, local food / cafe outside could be more interesting.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Guest User
Deluxe King Room With City View
Stayed in Jan 2025
Business travellers
6 review
4.7/5
Amazing
Posted on Mar 8, 2025
Always a pleasant experience when staying at MO. The services from the staffs were top notch. Keep up the good work!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Antony TSE
Standard King Room With Twin Towers View
Stayed in Jul 2024
Business travellers
25 review
4.2/5
Very Good
Posted on Aug 8, 2024
MO situated right next to the famous Twin Tower , it is very convenient the reach KLCC mall by just cross the street .
The check in service is very effecient and the staffx from the door are very polite and friendly .
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Guest User
Deluxe Twin Room With City View
Stayed in Jan 2025
Family
16 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Very high service level , great location, friendly and professional staff . Canβt expect better !
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Lisa01
Standard King Room With Twin Towers View
Stayed in Dec 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Everything was as expected! We made use of all the amenities like gym, pool, and tennis courts. Decor for Chinese New Year was tasteful.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Alicia Cheah
Deluxe Twin Room With City View
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 31, 2025
The room is clean and spacious. Hotel is well located which is just next to the mall. The breakfast included in room rate has a good variety. Highly recommended.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Guest User
Deluxe King Room With City View
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 28, 2025
Holding the level at height. Room, personnel, exterior, interior, location. All was great. Just when you enter you already feel the vibe of pleasant surrounding and luxury. Only concern was about the overcrowd for the breakfasts, but I assume such might happened curing conference season. Nevertheless pity that we could not stay longer.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Travel with Geo
Deluxe King Room With City View
Stayed in Jul 2024
Booked for others
60 review
4.7/5
Amazing
Posted on Aug 22, 2024
Cost-worthy hotel stay this time giving the strategic location ππΌ.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martin Schnider General Manager