The Freshwater

Zero services, and no reception, it is simply not a hotel. We arrived at 6:30 pm, and there was no staff in the whole building. No phone or internet connection for any help. There was a notice telling us that we need to go to another building 400 meters away called Vale. We drove there, but the staff said we shall go to another place called Maple instead. It took us more than an hour to check in.

Great location, close to restaurants, ski rental and ski area. Easy walk up for the station, would not be great with the ski equipment. Clean apartment and well supplied with all that you may need for a short or long stay. Easy check-in and check-out. Well recommended.

Great place in the centre of town, lots of space, perfect for us. Nice seating which you don’t always get. Easy apartment to live in and has everything you need. Good secure ski locker. Thanks Arthur, you’re amazing especially when I hurt myself skiing. To Louis and Lewis for going out of your way with transport. To the three of you for restaurant and food truck suggestions and the onsen recommendation.

This place is amazing. Its right next to the center of the Hirafu town where all the action (food) and transportation is. Lawson also right next door. Rooms are small but smartly designed, I felt more comfortable here than in many other larger hotel rooms. Staff was friendly and wanting to go above and beyond to help me get out of a jam when there were no taxis in town.

Great room, lots of space. Provide almost all necessity and appliance required. Right beside lawson. Right by the main road and center of hirafu. 10/10 will come again. Jordy is very friendly, recommended food places to us, and even provided transport service for us!

Place was clean, spacious and has plenty amenities like microwave, toaster, refrigerator etc. two towels per room. Price was reasonable too. The shared area has a nice TV and sofa to hang out. There’s also a TV in each room.

Stayed for a week in February in the Studio Apartment. Just right for a couple, small kitchen with microwave/oven, sink, fridge and appliances (no cooktop). OK for breakfast or food truck meals, but a bit small for cooking dinner. I would not expect to entertain guests here :) That’s OK since many restaurant choices around, but don’t forget to make reservations. Large locker for ski gear and washer/dryer/shower on the ground floor. Conveniently located, clean new-ish construction with elevator. Ski shops, restaurants, convenience stores and food trucks nearby. There was always parking space since most renters did not have a car. Walkable to the Hirafu lifts, although would be a bit long uphill if wearing ski boots. If you don’t have a car, inquire about the shuttle service. There is also a bus stop nearby to get you to Hanazono, Niseko Vil. and An’nupiri ski areas. Whether the staff at the front desk at The Maples or the maintenance/cleaning staff, very courteous and helpful.

Can’t say enough good things about this property. We rented an apartment and it gave us ample room to spread out and enjoy our time there for the week. The location was absolutely perfect. Close to grocery stores, restaurants, bars, onsens and the Grand hirafu ski resort. I would recommend reserving restaurants in advance of your stay otherwise you may not get in anywhere. Happened to us a few times.