Alpine Hotel SnowWorld Reviews

Not much to say, as always, no service, self service, super short beds, super expensive parking. If it weren't for the fact that the ski resort is in the hotel, no one would live in this hotel, right?

It's okay

The two stars is for the skiing facilities and a kind member of staff who filled a kettle with boiling water so I could have a cup of tea in the evening. The rest is not worth the money!! The rooms are over priced. We had a studio with 4 beds upstairs (one double, two twins) and sofa bed downstairs. The sofa bed cannot be used by friends as it’s right next to a toilet and shower with glass sliding doors, no privacy and you would be woken during the night with people going to the toilet right next to you. There is no kettle, tea/coffee in the room and the cafe doesn’t offer any take away hot drinks. Nor do they offer a selection of caffeine free teas so it’s impossible to have a drink whilst staying unless you have their limited range. The room isn’t serviced daily, strange for a hotel. The photos showed a desk, but there wasn’t one, might not be an issue for some but my children were revising for exams. Worst of all is the food. The cafe menu is full of ultra processed rubbish that comes from the freezer and the quality and taste is awful. If you are staying for a few days you are stuck with this menu as nothing else was open for lunch. Dinner - the hotel charged myself and my two children (aged 11 and 13) €33 each for a buffet dinner - €99 for 3. For this privilege we were offered a tray and 6 choices, to be served canteen style. This was rice, couscous, mixed veg, chicken, salmon or beef stew. Plus bread. Pudding was a few pears and oranges served whole and unpeeled and plain yoghurt you can spoon into a bowl. Not a buffet, this was a canteen with very limited choice, no puddings or icecream. No drinks except fruit cordial and water. When I complained to the staff that for €33 they should be offering some proper dessert options they said they would get some icecream from the cafe but then hid in the kitchen and didn’t come out for the rest of the service. I had to hunt down a staff member to order a glass of wine and was asked to pay for it before leaving. However when I left there were no staff insight and after 10 minutes I got fed up and left. I’ve no doubt it will be added to my bill of €99 even though they said it couldn’t be added to my bill and I would need to pay separately. €33!!! For one main. How can they justify that? The ski facilities are great and ‘some’ of the staff tried to be helpful but it’s clear there are serious failings in how the hotel is run. I won’t be returning and cannot wait to go home and enjoy some fresh food that’s not filled with UPF’s and costing €33 per plate

Plenty of food and drinks choices. Easy to park the car and the bed is very comfy

Great restaurants and a varied choice. Breakfast, lunch and dinner where very, very good. All the resort is exceptional for someone looking to start skiing. The rooms are average but decent for the costs.

Great atmosphere, bringing the ski experience close to you in Austrian style.

Cramped rooms and household cleaning crew did not clean thoroughly.

Always feel comfortable staying at the hotel. Food is good and choices of drinks

Great venue for a weekend away with the kids. Adventureland was great, food nothing to rave about but perfectly fine, all in all provided a great weekend away

We stayed for 2 nights, the room for 3 was basic but very spacious, comfortable beds, how ever the bathroom area has no door, the wc and shower both have a glass door that you can totally see through, and hear everything, very embarrassing! The hotel is very big and the food is great, breakfast, dinner, drinks- all nice and not too expensive. The service was not good, our room wasn’t ready when we got there, and when we finally got to it, the third bed wasn’t ready (no towels too), the breakfast payment was very hectic, and finally when it rained they wouldn’t open the gate for us to go in the parking area because “the parking is flooded “, after 5 (!) calls on the intercom, we managed to drive in and found a small puddle, not even close to a flood (our other car wasn’t even wet!). It was really stupid and rude and just unnecessary.

Decent place to stay and combine with Skiing

Good stay with good sporting facilities, rooms were minimal but worked.

The reception was polite, not specifically friendly. We had to pay to park at this hotel although the prices of the rooms were high. We had the cheapest room which was adequate but small entrance to toilet and shower. Several restaurants were closer, and you have to pay with card after every order. So for drinks and a meal,4 bills. Not very happy.

Just received a phone call from the hotel cancelling our confirmed stay for June 2023. Coincidentally this is PinkPop weekend and clearly someone else had more money than us. An Alpine Hotel guarantee is not a guarantee. Their offer of a free stay is not exactly compensation when there is no other reason to go there.