Casa Balmes

I went to this B&B on the recommendation of a friend. It is cared for in every detail and with respect for the history and culture of Lecce. The room I occupied with my boyfriend was on two floors, from the upper floor there was access to a terrace and from this car from Lecce. Unforgettable experience, quiet rooms, courteous and very helpful staff. I would go back at least once a month if I could! Lecce is splendid, clean and tidy. Like Casa Balmes, and I would add romantic. Highly recommended!

Very bad experience. Always report these situations to Booking. Here's what happened to us (documented by the attached photographs). Check in was offered only via whatsapp, asking us for a photo of the documents. And this patience. However, check out was worse: not even the shadow of breakfast the following morning. Being a bed and breakfast and having paid for it (as evidenced by the booking receipt) we call the number to which we sent the documents. A very rude lady replies that breakfast is not provided. To my polite objections he replies that he doesn't know what to do with it and that he will change the price on booking (abroad, many structures remedy this instead by agreeing with nearby bars and pastry shops to guarantee the service, it would have cost him less than ten euros). I also point out to the rough woman that water has come down from the mezzanine bathroom on our open suitcases, soaking our clothes. Again no excuses. Then he closes the conversation and only replies with messages. There was nothing left for me to do but report the matter to Booking who very correctly verified my statements. I was entitled to breakfast. It has never been a problem of money to pay me two cappuccinos and two pasticciotti, but a question of correctness. Perhaps at the Balmes house they think that the customers can be duped. Mistaken. Then, in order not to make up for a negative review, they hastily canceled my reservation, as if it had never existed. So I do it here. I enclose the photos of the stain on the ceiling from which the water ran, the screenshot of the booking confirming that breakfast was included and part of the nice conversation of the acid lady who labels her fellow citizens as "worse" than her. Well done!

Damp, dirty room, with very old furnishings, without light and very hot. Problems with check in and check out and "Mr" on the phone. Emilio NEVER answers. But then he wants to be friendly and nice but he's just rude, know-it-all and absolutely unprepared, he can't even give the right indications on where to have dinner or lunch, but rightly you're from Naples not Lecce, it would be appropriate to change jobs!!! Scandalous is to say little!!! Avoid this place but above all Emilio, please!!!!

Une maison d hôtes exceptionnelle dans le centre historique ! Chambre décorée avec gout et très lumineuse ! Les responsables sont d une extrême gentillesse, petit déjeuner tres bon , une adresse VIP , point de départ et arrivée de notre randonnée cycliste que nous recommandons vivement

Camere ben arredate , spaziose, pulite , luminose.Posizione vicinissima al centro ,staff gentile e disponibile , colazione soddisfacente e gustosa . Speriamo di ritornarci in un fine settimana di sole ,la pioggia non ci ha permesso di prendere un caffe sul carino terrazzino adiacente le camere.

Camera umidissima con condizionatore rumoroso che spara aria calda nonostante 18 gradi. Arredamento vecchio e rovinato. Anche la pulizia lascia molto a desiderare. Per esperienza a Lecce si trova di molto meglio allo stesso prezzo ma abbiamo voluto provare un posto nuovo (errore!). Unica cosa positiva è la posizione centrale nel centro storico.