Hotel Splendid Palace

Consistently praised for spotless cleanliness, prime location near town center and ferry port, comfortable and spacious rooms with lovely views, great breakfast selection, and polite, helpful staff.

We have just come back from the Splendid Palace and need to advise that the hotel billing process is massively flawed. Throughout the week, charges were added to our room with no receipts given, and on checkout we were presented with a bill with no reconciliation behind it as to what the items were. We paid the bill as we were in a rush to get to the airport and trusted the hotel that the charges were correct. After arriving home my husband called the hotel to verify the charges and realised that items from other rooms had been put on our account. We raised this immediately with the hotel and were told that there was nothing they can do about it. Due to the inefficiency of the hotel’s billing system, we’ve now ended up funding other people’s drinks and meals. It’s very frustrating and upsetting to us that the hotel management were unwilling to help us by refunding the money. Such a shame as the hotel is in a great location, but this has put a massive dampener on the whole experience which was a special trip to celebrate my 50th. As my husband and I are both travel agents we will not be recommending this hotel to our clients in future.

Stayed for 1 week, the only thing I can say about the room is that it is not as advertised, I'd say the room or bathroom have not been decorated since the 80s, very tired and disappointing, however the view from the balcony was beautiful. Please decorate your rooms,badly needed!!