DoubleTree by Hilton Hotel & Spa Liverpool Reviews

First of all, they had messed up our booked for 2 king rooms so son gets upgraded - fine. Then get to my room - very dark so don’t see outside. All night kept awake by loud humming, beeping and whirring. Too tired to go back to reception. Turns out I was inside from all the ventilation shafts etc. Noisy from people going past at all times of the night. Worst night sleep ever in a hotel. Do not accept room 606.

Absolute rubbish— worst stay I’ve had in a hotel and shocked this is a Hilton. Hotel couldn’t issue key cards and had to escort guests to rooms. No notice re: the pounding music outside at all hours of the night. The staff seem to have issues that may require professional help. Had to call TWICE in one night because I couldn’t sleep— was offered ear plugs. The “manager” I spoke with was possibly the most delusional— offered no compensation while mentioning that the staff of the hotel have been aware of the problem for a long time. Avoid at all costs!

Great location, spacious room and washroom. Everything is good except that the access to the hotel room is not so direct, we had to carry our luggages up and down the stairs.

Good hotel if you want guaranteed peace and quiet nights stay. The price is high especially at weekends. I’m happy somewhere cheaper for one night.

Service was good. Got checked in early at 1.30pm. The spa was very clean and room was very nice.

Very clean and beautiful rooms and it’s in the middle of town where you don’t need a car to go anywhere.

Great hotel, perfect locations, very central, spa was lovely would definitely stay again

Great location. Nice hotel

Was told it was £25 per person per hour to use the hotel spa facilities when our booking told us facilities were included- avoid like the plague. The hotel operates a class mode - book cheap room with outside operater you are treated second class!!!

Great place to stay. Recommended!

Very bad. No toiletries. Asked if there were any razors and was told I could go out and buy them myself. Also, the room was very noisy. Two low-quality earplugs were thrown on the bed when I entered the room. Then I asked to change rooms. They said we were already in the room so we couldn't change. ***. The feedback after the complaint was also very bad

Breakfast is Western food. If you like Western food, it’s okay. Chinese people who don’t like Western food shouldn’t have breakfast. In short, there’s nothing delicious in the UK.

The hotel room is very large, and there is a large cloakroom, it can be said that the structure is very good! The decoration of the hotel is also very distinctive, very retro, and guests also have welcome cookies 🍪! The overall stay experience is still great The location is nothing to say, next to Liverpool's downtown business district, you can walk to all attractions.