Aldwych, Westminster, London, WC2B 4DD, United KingdomView Hotel Details
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The Waldorf Hilton, London Guest Reviews
4.4/5
Very Good
162 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.4
Cleanliness4.6
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All reviews(162)
Positive reviews(150)
Reviews with photos/video(32)
Great location(45)
Friendly staff(39)
Awesome stay(28)
Convenient location(16)
Easy to get around(10)
Small room size(8)
Negative reviews(12)
Kareem
Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Absolutely fantastic hotel. The service was outstanding throughout our stay. Our check-in experience was quick and easy and Tyrone was brilliant. He ensured we knew everything we needed to know for our stay and made it a really positive experience for us. The staff were all very friendly and overall I would definitely stay here again.
Guest User
Queen Room
Stayed in Nov 2024
Solo travellers
3 review
4.2/5
Very Good
Posted on Dec 23, 2024
Everything was good had to que 15 mins for breakfast but i think that was cos it was so busy staff were great
LiamSimmons
Queen Room
Stayed in Apr 2024
Couples
3 review
4.5/5
Great
Posted on May 27, 2024
Staff at The Waldorf are incredibly attentive to any / all needs.
I asked for a later checkout and plates for food early in the morning after a night out and they accommodated that for us.
The hotel is placed in a prime location, just a stones throw from Covent Garden and about 28-30 minutes walk from Regent Street. The hotel is only accessible by key card after hours; to ensure guest safety.
Amenities in the room included an iron and board, kettle, drinking glasses and coffee / tea cups. The shower had fixed shampoo, conditioner and soap dispensers.
The mini bar was fairly priced for central London, but hadn't been cleaned (hence the slightly lower score on cleanliness).
The air conditioning dried my throat out throughout the night, but turns off automatically if the window is open, so had to deal with that / just had water next to the bed throughout the night.
The downstairs bar had a great atmosphere and boasts a large menu. Great for a late nightcap.
Overall the experience was great. Our Queen room cost £179.00 for the night (excluding breakfast). I was offered two forms of upgrades. A larger Queen Room with breakfast included was only an extra £40.00, and a Kings Suite with access to the executive lounge and breakfast was £80.00 extra.
Anonymous User
Queen Room
Stayed in Sep 2024
Couples
23 review
4.7/5
Amazing
Posted on Oct 3, 2024
Very friendly staff. Good location. Didn’t get room cleaned after one night which was a bit strange.
Guest User
Twin Guest Room
Stayed in Jan 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Stayed here on several occasions when we visit London
The hotel is alway spotless
Great location
Breakfast is fabulous
Dinner was good too.
little dessert to finish 😊
Guest User
Queen Room
Stayed in Jun 2024
Couples
2 review
4.0/5
Very Good
Posted on Jul 21, 2024
Air conditioning in room wasn’t working put a fan in but it just kept the room so hot all the shampoo and conditioners in bathroom empty no hair dryer room was average for a 5 star hotel
Abdulrahman
Superior Room
Stayed in Jan 2025
Solo travellers
1 review
4.7/5
Amazing
Posted on Feb 8, 2025
It is wonderful hotel neer to King’s collage
Hilary
Queen Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 23, 2024
Nice and welcoming staff. Decent overall. Sufficient lighting & air conditioning.
Guest User
Queen Room
Stayed in Jan 2024
Couples
2 review
4.7/5
Amazing
Posted on Feb 10, 2024
Brilliant location in the middle of theatres and very close to the Toysl opera house. Very friendly, obliging staff.
Guest User
Queen Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Lovely hotel and very helpful friendly staff
Yingyu
Queen Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Very nice in all aspects. Near with Bush House, really convenient to participate the graduation ceremony of king's.
Guest User
Queen Room
Stayed in Mar 2024
Couples
25 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Wonderful staff. Rooms are a little dated but location is excellent.
Bryan Chan
Queen Room
Stayed in Jan 2024
Couples
7 review
4.7/5
Amazing
Posted on Apr 11, 2024
The location is very convenient. The staff is friendly and responsive.
Guest User
Queen Room
Stayed in Feb 2023
Couples
1 review
3.0/5
Posted on Apr 1, 2023
Check in was good. Expected the hotel to be much grander. Room was on the small side and had bits on the floor. Bar very expensive £36 for 2 drinks. Fantastic location near all the theatres.