Kounxoau Rd, Ban Phonehueng, Luang Prabang, Luang Prabang Province, 01160, LaosView Hotel Details
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Victoria XiengThong Palace Guest Reviews
4.6/5
Great
96 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.3
Service4.6
Cleanliness4.6
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All reviews(96)
Positive reviews(92)
Reviews with photos/video(49)
Awesome stay(35)
Friendly staff(33)
Great location(21)
Clean and tidy(16)
Classy environment(13)
Delicious breakfast(13)
Convenient location(11)
Perfect for business trips(6)
Negative reviews(4)
Naicha
Palace Double Room Non Smoking
Stayed in Apr 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Very nice heritage hotel, nearby Wat Xienthong, one of the famous temple. Hotel upgraded my room to suite room with mekong riverview. Hotel also provide the bicycle for free.
6/7
Response from Property: Dear Naicha,Thank you for your wonderful review. We are delighted that you enjoyed the heritage aspect of our hotel and our proximity to Wat Xienthong. It's great to hear that the room upgrade and the complimentary bicycles enhanced your stay. We look forward to welcoming you back for another memorable visit.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Chichi
Palace Double Room Non Smoking
Stayed in Dec 2023
Family
9 review
5.0/5
Outstanding
Posted on Feb 21, 2024
A wonderful hotel, close to Wat Xieng Thong, with professional and enthusiastic staff. You can see the Mekong River from the balcony of the room, and the restaurant is also very good. I will stay here again in the next time visiting Luang Prabang.
6/12
Response from Property: Dear M Chichi,Thank you for your kind words and glowing review of Victoria Xiengthong Palace! We're thrilled to hear that you had a wonderful experience during your stay with us.Our team takes pride in providing professional and enthusiastic service to all our guests, and we're delighted that you found them to be so.We're glad you enjoyed the view of the Mekong River from your room balcony and that you found our restaurant to be excellent.We can't wait to welcome you back on your next visit to Luang Prabang! Until then, safe travels.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Xiengthong Villa
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Fantastic location within walking distance to Morning and Night Markets, River front bars and d restaurants. The room is so clean and the staffs are friendly and helpful. I strongly recommend the cooking classes, we had such a great experience cooking and eating the local dishes.
Response from Property: Dear Valuae Guest, We are thrilled to read your fantastic review about your recent stay at Victoria Xiengthong Palace Hotel and delighted to know that you had such a positive experience with us.Your praise for our fantastic location, within walking distance to the Morning and Night Markets, riverfront bars, and restaurants, is much appreciated. We're glad you found the room exceptionally clean and our staff friendly and helpful.Thank you for recommending our cooking classes! We're delighted to hear that you had a great experience cooking and savoring local dishes. It's always rewarding to know that our guests enjoy the unique experiences we offer.We look forward to the pleasure of welcoming you back to Victoria Xiengthong Palace Hotel for more memorable moments. If you have any future plans or inquiries, feel free to reach out.Warm regards,Nguyen Hoang TriResident Manager
Syed Nadir
Xiengthong Villa
Stayed in Nov 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 6, 2024
A very pleasant stay. This is my second time staying at this property and the service and facilities remain top-notch. They are very accommodating and flexible to meet individual needs. Would stay again.
Response from Property: Dear Syed Nadir,Thank you for choosing to stay with Victoria Xiengthong Palace once again and for taking the time to share your positive experience. We are delighted to hear that your stay was very pleasant, and we appreciate your kind words about our service and facilities.It is always a pleasure to welcome back returning guests, and we are thrilled that you found our team accommodating and flexible in meeting your individual needs. Providing top-notch service is our priority, and we are pleased to have exceeded your expectations.We look forward to welcoming you for your third visit and continuing to provide you with an excellent stay. If there is anything specific you would like during your next stay, please feel free to let us know.Thank you for your loyalty, and we can't wait to host you again.Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Stayed in Nov 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 20, 2022
We spent 2 nights at Victoria Xieng Thong Palace and loved it. Everything was great. Beautiful place. The room was very clean. The hotel is only a few minutes away from Xieng Thong Temple, and right by the Mekhong River. Service was very good. Everyone was very polite and very eager to help. I would highly recommend staying here !
Response from Property: Dear Guest,Greetings from Victoria Xiengthong Palace! I hope that you have a great trip back to your home. Thanks for choosing us on your previous trip to Luang Prabang and taking time to share your kind words about our service. Our team is very glad to know that you enjoyed your stay with us.We look forward to your next trip to Victoria Xiengthong Palace.Sirnce regards,Nguyen Hoang TriVictoria Xiengthong Palace
Anonymous User
Palace Twin Room Non Smoking
Stayed in Oct 2022
Solo travellers
19 review
4.0/5
Very Good
Posted on Dec 6, 2022
A very good hotel with a sort of historic charm. Rooms are a bit on the dark side but windows open and staff are very kind and helpful! Breakfast is also included!
Response from Property: Dear Guest,Please accept our thanks for choosing Victoria Xiengthong Palace on your last trip to Luang Prabang and for your valuable feedback on Ctrip. We hope that we can welcome you back soon.Best regards,Nguyen Hoang TriResident Manager
DMຢູ່ລາວ
Xiengthong Villa
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Perfect service !
Response from Property: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our service. At Victoria Xiengthong Palace, we strive to provide a perfect experience for all our guests, and your kind words mean a lot to us.We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Nguyen Hoang TriResident Manager, Victoria Xiengthong Palace
kee mun wan
Victoria Suite
Stayed in Sep 2022
Travel with friends
59 review
4.2/5
Very Good
Posted on Dec 21, 2022
An unique decorated hotel , although far from major attraction, but the friendly staff always helpful to guide what ever you requested !
Breakfast was not the best , but good enough , the morning breakfast area over looking the mekong river is peacefull and relax !
I will recommend for those who want to have a nice hospitality, choose this hotel !
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about Victoria Xiengthong Palace.We hope to see you soon!Victoria Xiengthong Palace team!
Guest User
Palace Twin Room Non Smoking
Stayed in Nov 2022
Family
1 review
4.7/5
Amazing
Posted on Dec 29, 2022
So convenient location and perfect for my trip!
Response from Property: Dear guest,Thank you for staying at the Victoria Xiengthong Palace and taking the time to provide feedback on the hotel's service.We hope that we can welcome you back soon.Happy New Year!Best regards,Nguyen Hoang TriResident Manager
Guest User
Mekong Suite
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Great service. I booked a Mekong Suite for two nights. I didn't sleep well on the first night because of mosquitoes and the road. The next day, the supervisor changed us to a duplex and used strong mosquito repellent, which solved all the problems perfectly. I personally think the Victoria Suite is better than the Mekong Suite. When I came back at night, I found an extra bottle of red wine and a small card in the room. The supervisor said that in order to express his apology, he gave us a bottle of red wine and a free breakfast for two. Because we had dinner, we shamelessly continued to eat on the third night, although we checked out on the morning of the third day. The breakfast was great and the dinner did not disappoint.
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Dawenci
Palace Double Room Non Smoking
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The staff was very nice, the room was very comfortable, the whole hotel was very atmospheric, wooden structure. The location of the hotel was also very good. The restaurant was delicious both for breakfast and a la carte. Next time I come to Luang Prabang, I will choose Xiangtong Palace again.
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Response from Property: Dear Dawenci,Thank you so much for your kind words ! We’re delighted to hear that you had such a pleasant stay at Victoria Xiengthong Palace. It’s wonderful to know that you enjoyed our comfortable rooms, the atmosphere of the hotel, and our delicious dining options. We're also thrilled that our location made your visit to Luang Prabang even more enjoyable.We can't wait to welcome you back on your next trip to Luang Prabang! If there’s anything we can do to make your next stay even more special, please don’t hesitate to let us know.Warm regards,Nguyen Hoang TriResident Manager, Victoria Xiengthong Palace
Guest User
Victoria Suite
Stayed in Sep 2024
Travel with friends
2 review
4.1/5
Very Good
Posted on Oct 29, 2024
The hotel is in a great location, close to the Mekong River, and very convenient for travel! The service is good, the breakfast is also good. The only regret is that the network in the room we stayed in was unstable. I will recommend it to friends
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience with us! I’m delighted to hear that you enjoyed our convenient location near the Mekong River and appreciated our service and breakfast. I’m sorry to learn about the network instability in your room, and I’ll make sure our team looks into this to improve connectivity for future guests.We’re grateful for your recommendation and look forward to welcoming you and your friends to Victoria Xiengthong Palace for an even better stay next time!Warm regards,Nguyen Hoang TriResident Manager
Guest User
Palace Twin Room Non Smoking
Stayed in Sep 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Oct 29, 2024
The hotel is located on the bank of the Mekong River, close to Xiangtong Palace. It has a good location with convenient access. The rooms are neat and clean. The small garden inside is very exquisite. The breakfast is good and the service is considerate. It is highly recommended to stay here!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind review! I’m delighted that you enjoyed our riverside location, close proximity to Xiangtong Palace, and found our rooms, garden, and breakfast to your liking. It’s wonderful to know our team’s service made your stay feel even more special.Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable experience at Victoria Xiengthong Palace!Warm regards,Nguyen Hoang TriResident Manager
Tiffanyjiajia
Palace Double Room Non Smoking
Stayed in Aug 2024
Family
4 review
4.8/5
Amazing
Posted on Sep 18, 2024
On the first day when I arrived at the hotel, the handsome guy at the front desk saw me holding a sleeping child, and quickly checked us in. He also helped us carry our luggage and sent us to the room. Maybe because we booked 4 nights, the room was decorated very warmly in advance~
The hotel used to be a hotel for the Lao royal family to vacation. The hotel is in a good location. Me Kong River is just across the street. There is a coffee shop on the roadside. The coffee is delicious~ It is also very close to the street of Bushi. Starting from the door near the front desk, you can walk to it at one intersection~ Good people good food good price recommended by netizens, just go out from the door near the hotel front desk, turn right and walk for five minutes. The restaurant environment is average, but the price and taste are really good. Many students also go there to eat~
Hotel guests can borrow bicycles for free, and the staff will help you carefully check the condition of the car before picking up the car~ Buckets are placed in each building (Figure 3), you can get drinking water by yourself, and water jugs for washing feet and shoes are placed in the lobby (Figure 4).
The front desk staff we met were all very good. Two handsome guys and a sister with glasses helped us a lot. Thanks for all your patience and help. Best wishes.
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6/10
Response from Property: Dear Tiffanyjiajia,Thank you for sharing such a wonderful and detailed review of your stay at Victoria Xiengthong Palace hotel! We’re thrilled to hear that our team provided you with a warm welcome and attentive service, especially with your little one in tow.It’s great to know you enjoyed our beautiful location by the Mekong River and found the nearby coffee shop and dining options to be delightful. We love that you took advantage of our complimentary bicycles and appreciated the amenities we've set up for our guests.Your kind words about our staff mean a lot to us, and we will ensure to pass along your thanks to everyone you mentioned. It was our pleasure to assist you during your stay.We look forward to welcoming you back for another memorable experience in the future. Best wishes to you and your family!Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Palace Twin Room Non Smoking
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The service was great. They gave me a free upgrade. The breakfast was delicious every morning. They packed it up for me if I couldn't finish it. The other big hotel was not good. I really shopped around and found this one. It was nice and clean. The service staff was okay. The key was that the walking and breakfast were seamlessly connected every morning, right at the door of the hotel. They were all local residents. It was quiet. The whole ceremony was super healing. It was very cost-effective.
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Response from Property: Dear Valued Guest,Thank you for your lovely review. We're delighted that you enjoyed the complimentary room upgrade and our delicious breakfast each morning. It’s great to hear that you appreciated the peaceful atmosphere and the Alms Giving ceremony right at our doorstep, a truly special and healing experience.We're thrilled that your stay was cost-effective and that our service met your expectations. We look forward to welcoming you back for another memorable stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace