Victoria XiengThong Palace

Victoria XiengThong Palace Reviews

Victoria XiengThong Palace

Kounxoau Rd, Ban Phonehueng, Luang Prabang, Luang Prabang Province, 01160, LaosView Hotel Details
Victoria XiengThong Palace
Victoria XiengThong PalaceVictoria XiengThong PalaceVictoria XiengThong Palace
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Victoria XiengThong Palace Guest Reviews

4.5/5
Great
102 review
Verified reviews
Location4.7
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(102)
Positive reviews(98)
Reviews with photos/video(53)
Awesome stay(39)
Friendly staff(36)
Great location(22)
Clean and tidy(18)
Delicious breakfast(15)
Classy environment(13)
Convenient location(11)
Perfect for business trips(7)
Negative reviews(4)
Aitangzhuodexiaoyuesefu
Victoria Suite
Stayed in Mar 2025
Solo travellers
7 review
4.8/5
Amazing
Posted on Apr 4, 2025
This place is so great and of very much reasonable price! It is the last residence of the Lao royal family. It is absolutely worth a visit!The room is of high quality wooden maded and the food is simple and good. I personally really enjoy live here and wish to stay more nights here.
Shaly
Palace Double Room Non Smoking
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Mar 4, 2025
We had great time in this boutique hotel. Absolutely loved our stay here. Loved breakfast time with Mekong view the most.
Response from Property: Dear Shaly,Thank you for your wonderful review! We're thrilled to hear that you had a great time at our boutique hotel and that you absolutely loved your stay. Enjoying breakfast with the Mekong view is indeed a special experience, and we're delighted that it was a highlight for you.We truly appreciate your kind words and hope to welcome you back for another memorable stay in the future!Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Alllovenong
Palace Double Room Non Smoking
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 1, 2025
Very lovely hotel. Nice and clean. We got a very big villa with pool and bathtub in it!. Staffs are very nice. The hotel have bicycles that customer can borrow. Really enjoy this trip.
Response from Property: Dear Guest,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay and that the spacious villa, private pool, and bathtub made your experience even more special. Our team takes great pride in providing excellent service, and we're glad you appreciated their efforts.It's also wonderful to know that you made use of our bicycles to explore the area. We hope to welcome you back for another enjoyable trip in the future!Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Naicha
Palace Double Room Non Smoking
Stayed in Apr 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Very nice heritage hotel, nearby Wat Xienthong, one of the famous temple. Hotel upgraded my room to suite room with mekong riverview. Hotel also provide the bicycle for free.
6/7
Response from Property: Dear Naicha,Thank you for your wonderful review. We are delighted that you enjoyed the heritage aspect of our hotel and our proximity to Wat Xienthong. It's great to hear that the room upgrade and the complimentary bicycles enhanced your stay. We look forward to welcoming you back for another memorable visit.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Chichi
Palace Double Room Non Smoking
Stayed in Dec 2023
Family
10 review
5.0/5
Outstanding
Posted on Feb 21, 2024
A wonderful hotel, close to Wat Xieng Thong, with professional and enthusiastic staff. You can see the Mekong River from the balcony of the room, and the restaurant is also very good. I will stay here again in the next time visiting Luang Prabang.
6/12
Response from Property: Dear M Chichi,Thank you for your kind words and glowing review of Victoria Xiengthong Palace! We're thrilled to hear that you had a wonderful experience during your stay with us.Our team takes pride in providing professional and enthusiastic service to all our guests, and we're delighted that you found them to be so.We're glad you enjoyed the view of the Mekong River from your room balcony and that you found our restaurant to be excellent.We can't wait to welcome you back on your next visit to Luang Prabang! Until then, safe travels.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Xiengthong Villa
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Fantastic location within walking distance to Morning and Night Markets, River front bars and d restaurants. The room is so clean and the staffs are friendly and helpful. I strongly recommend the cooking classes, we had such a great experience cooking and eating the local dishes.
Response from Property: Dear Valuae Guest, We are thrilled to read your fantastic review about your recent stay at Victoria Xiengthong Palace Hotel and delighted to know that you had such a positive experience with us.Your praise for our fantastic location, within walking distance to the Morning and Night Markets, riverfront bars, and restaurants, is much appreciated. We're glad you found the room exceptionally clean and our staff friendly and helpful.Thank you for recommending our cooking classes! We're delighted to hear that you had a great experience cooking and savoring local dishes. It's always rewarding to know that our guests enjoy the unique experiences we offer.We look forward to the pleasure of welcoming you back to Victoria Xiengthong Palace Hotel for more memorable moments. If you have any future plans or inquiries, feel free to reach out.Warm regards,Nguyen Hoang TriResident Manager
Syed Nadir
Xiengthong Villa
Stayed in Nov 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 6, 2024
A very pleasant stay. This is my second time staying at this property and the service and facilities remain top-notch. They are very accommodating and flexible to meet individual needs. Would stay again.
Response from Property: Dear Syed Nadir,Thank you for choosing to stay with Victoria Xiengthong Palace once again and for taking the time to share your positive experience. We are delighted to hear that your stay was very pleasant, and we appreciate your kind words about our service and facilities.It is always a pleasure to welcome back returning guests, and we are thrilled that you found our team accommodating and flexible in meeting your individual needs. Providing top-notch service is our priority, and we are pleased to have exceeded your expectations.We look forward to welcoming you for your third visit and continuing to provide you with an excellent stay. If there is anything specific you would like during your next stay, please feel free to let us know.Thank you for your loyalty, and we can't wait to host you again.Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Stayed in Nov 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 20, 2022
We spent 2 nights at Victoria Xieng Thong Palace and loved it. Everything was great. Beautiful place. The room was very clean. The hotel is only a few minutes away from Xieng Thong Temple, and right by the Mekhong River. Service was very good. Everyone was very polite and very eager to help. I would highly recommend staying here !
Response from Property: Dear Guest,Greetings from Victoria Xiengthong Palace! I hope that you have a great trip back to your home. Thanks for choosing us on your previous trip to Luang Prabang and taking time to share your kind words about our service. Our team is very glad to know that you enjoyed your stay with us.We look forward to your next trip to Victoria Xiengthong Palace.Sirnce regards,Nguyen Hoang TriVictoria Xiengthong Palace
Anonymous User
Palace Twin Room Non Smoking
Stayed in Oct 2022
Solo travellers
18 review
4.0/5
Very Good
Posted on Dec 6, 2022
A very good hotel with a sort of historic charm. Rooms are a bit on the dark side but windows open and staff are very kind and helpful! Breakfast is also included!
Response from Property: Dear Guest,Please accept our thanks for choosing Victoria Xiengthong Palace on your last trip to Luang Prabang and for your valuable feedback on Ctrip. We hope that we can welcome you back soon.Best regards,Nguyen Hoang TriResident Manager
DMຢູ່ລາວ
Xiengthong Villa
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Perfect service !
Response from Property: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our service. At Victoria Xiengthong Palace, we strive to provide a perfect experience for all our guests, and your kind words mean a lot to us.We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Nguyen Hoang TriResident Manager, Victoria Xiengthong Palace
kee mun wan
Victoria Suite
Stayed in Sep 2022
Travel with friends
61 review
4.2/5
Very Good
Posted on Dec 21, 2022
An unique decorated hotel , although far from major attraction, but the friendly staff always helpful to guide what ever you requested ! Breakfast was not the best , but good enough , the morning breakfast area over looking the mekong river is peacefull and relax ! I will recommend for those who want to have a nice hospitality, choose this hotel !
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about Victoria Xiengthong Palace.We hope to see you soon!Victoria Xiengthong Palace team!
Guest User
Palace Twin Room Non Smoking
Stayed in Nov 2022
Family
1 review
4.7/5
Amazing
Posted on Dec 29, 2022
So convenient location and perfect for my trip!
Response from Property: Dear guest,Thank you for staying at the Victoria Xiengthong Palace and taking the time to provide feedback on the hotel's service.We hope that we can welcome you back soon.Happy New Year!Best regards,Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Stayed in Feb 2025
Solo travellers
6 review
4.7/5
Amazing
Posted on Mar 19, 2025
The hotel is very beautiful and stylish. The room is large and overall clean, but the facilities are a bit old. There are some noisy boats in the river in the evening, and there are still some noises from the road at night. The front desk service is very good. I stayed at the nearby U Hotel and was quoted a high price by the front desk there, so I changed directly on the last day. The front desk here helped me book a van to the high-speed rail station and the quotation was very sincere, without false reporting, and the service efficiency was very high.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback! We're glad to hear that you enjoyed the beauty and style of Victoria Xiengthong Palace, as well as the service provided by our front desk team. It’s wonderful to know that we could assist with your transportation needs and offer a sincere and efficient service.We also appreciate your comments regarding the room and noise. We always strive to ensure our guests' comfort, and your input will help us continue to improve.We hope to welcome you back to Victoria Xiengthong Palace for a more peaceful and enjoyable stay in the future!Best regards,Nguyen Hoang TriResident Manager
Mrsdu🍀
Palace Double Room Non Smoking
Stayed in Feb 2025
Other
1 review
5.0/5
Outstanding
Posted on Mar 14, 2025
Very good experience, the hotel restaurant staff is very warm, the boat service and breakfast service are very good. Sorry for the noise caused by the road construction! The toilet in the room is leaking, the hotel helped to change the suite, and also sent an apology letter and fruit wine. Very good experience. The hotel is on the Mekong River. I strongly recommend their sunset cruise. It is a good memory. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your kind review and for sharing your experience at Victoria Xiengthong Palace. We're delighted to hear that you enjoyed our warm hospitality, boat service, and breakfast.We sincerely apologize for the inconvenience caused by the road construction and the initial issue with the toilet. We're glad our team could promptly assist with a room change and offer a small gesture of apology. Your understanding means a lot to us.It's wonderful to know that you loved the sunset cruise on the Mekong River—it truly is a special experience! We appreciate your recommendation and look forward to welcoming you back for another memorable stay.Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Mekong Suite
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Great service. I booked a Mekong Suite for two nights. I didn't sleep well on the first night because of mosquitoes and the road. The next day, the supervisor changed us to a duplex and used strong mosquito repellent, which solved all the problems perfectly. I personally think the Victoria Suite is better than the Mekong Suite. When I came back at night, I found an extra bottle of red wine and a small card in the room. The supervisor said that in order to express his apology, he gave us a bottle of red wine and a free breakfast for two. Because we had dinner, we shamelessly continued to eat on the third night, although we checked out on the morning of the third day. The breakfast was great and the dinner did not disappoint.
Original TextTranslated by Google