Madame Pucci

Accessibility and Convenience: The hotel offers a lift for easy access to upper floors, with minimal steps at the entrance. It is situated near the book market and other local attractions, ensuring convenience for guests exploring Lucca.

A very convenient place to stay in the historic centre of Lucca. This allowed us to come back and forth during the day. The rooms were clean and spacious. The breakfast each morning was delicious, coffee was excellent and the service was wonderful and friendly. Grazie! Water is provided each day in your room and they will freshen your room when you are away. The bed was also very comfortable so we slept well after long full days taking in the sights. We recommend staying here.

The description of luxury rooms & superior room raises the expectation & we 're not sure what this description is based upon. The rooms are nice enough, very minimal toiletries consisting of a very small soap & tube of shampoo, not helpful for those of us travelling light & plane compliant liquids. Maison Gentile is probably best for one or two night stay, we stayed for a week & we missed having a space to sit. There was no casual seating in any communal area or the bedroom. No drinking glasses in the room although there is a bottle of water each on the first & fourth days when the towels & beds are also changed. We had to be sparing with our use of towels especially the more used smaller ones when we realised that they were not changed that frequently. All of the 5 bedrooms open onto a central dining space where breakfast is served from 8am so it is not possible to have a lie-in once the food is being laid out, from approx 7am. For breakfast there is a nice fresh warm loaf, sliced meats & cheeses, one croissant per guest, a fruit bowl, youghurts, fruit juice, fresh tomatoes, a dispenser of cornflakes, packets of little cakes & sliced bread. All drinks & milk are prepared by Arturo on request. The location of Maison Gentile is excellent, 10-15 minute walk from the railway station & right by the book market on a lovely shopping street. Quiet at night-time. Maison Gentile is located across the first floor & is assessible by lift after going up 4/5 steps in the entrance hallway. Arturo & his partner are helpful & friendly. Unfortunately our bed had a big dip in it so it was more comfortable to sleep top to bottom, the mattress was very soft. There was a nice touch of a gift at the end of our stay but we definitely would've have preferred that money to have been spent on traveller friendly toiletries such as body wash & body lotion.