Kempinski Hotel Ishtar Dead Sea

Kempinski Hotel Ishtar Dead Sea Reviews

Kempinski Hotel Ishtar Dead Sea

Swaimeh, Ma'in, JordanView Hotel Details
Kempinski Hotel Ishtar Dead Sea
Kempinski Hotel Ishtar Dead SeaKempinski Hotel Ishtar Dead SeaKempinski Hotel Ishtar Dead Sea
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Kempinski Hotel Ishtar Dead Sea Guest Reviews

4.5/5
Great
118 review
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.5
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All Reviews(118)
Positive reviews(109)
Reviews with photos/video(8)
Awesome stay(9)
Friendly host(6)
Awesome amenities(3)
Negative reviews(9)
Guest User
Superior King Room Non smoking
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Great service and amazing breakfast spread. Ivan is so lovely to speak to. The property has direct access to Dead Sea and 4 other major pools. We wanted to stay for a more night
6/12
Response from Property: Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Donovan_l
Superior King Room Non smoking
Stayed in Nov 2023
Couples
7 review
5.0/5
Outstanding
Posted on Feb 5, 2024
Dead Sea has lost a lot of tourist arrivals after the war in Israel started. Anyway upon check in, the staff kindly upgraded our room to a Premium room with pool view. 2nd floor was fine as we did not need to have a sea view. The resort is so huge, so walking around can take some time, or you can call reception for the buggy to pick you up. The next morning, we were amazed by the buffet spread at breakfast, from freshly baked pastries to eggs to Middle eastern side dishes. There was even sparkling wine wow! The view from the breakfast place was lovely, we could see the circular swimming pool and the Dead Sea in the background. The room was spacious and comfortable, but it had the fresh paint smell as it was recently renovated. The bathtub and shower were good, plus the amenities were special as they were made using Dead sea minerals. Of course a visit to the Dead Sea is incomplete without visiting the sea itself, we had a great time by the beach. The staff gave us instructions on how to soak in the Dead Sea and also helped me to slather mud on my body. The additional massage on my neck and shoulder areas was really good. We had so much fun here and took many great photos!
Response from Property: Dear valued guest,Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience!Kind regards,Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Katie Law
Superior Twin Room Non smoking
Stayed in Nov 2023
Friends
1 review
2.0/5
Posted on Dec 7, 2023
Unfortunately didn't get to stay here due to Last minute flight cancellations and due to some error my cancellation request didn't go through. Asked the hotel to offer some goodwill for a refund and they flatly refused without any discussion whatsoever. NOT five star service and a disappointng response as I imagine there are not close to full occupancy nowadays and could do with some customer loyalty. A real shame. Consider staying at the other nearby hotels instead.
Response from Property: Dear valued guest,Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Ishtar Dead Sea.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Ishtar Dead Sea and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Yours sincerely, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Stayed in May 2023
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jun 21, 2023
Extradinary services, best in that hotel area
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Michael Sebastien Herren
Stayed in Jun 2022
Couples
1 review
2.5/5
Posted on Jun 10, 2022
We spent one night in Kempinski Ishtar the outcome wasn't so great. We won't get back. The service and staff are not very friendly and the food is mediocre. We already put a review with more details on Google. I won't recommand this hotel to my friends or relatives.
Response from Property: Dear Mr.Michael,Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Ishtar Dead Sea.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Ishtar and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Stayed in Jun 2021
Friends
4 review
5.0/5
Outstanding
Posted on Jun 28, 2021
Rooms were amazing! Loads of swimming pools! Private access to Dead Sea. Beautiful view, especially during sunset. Breakfast was good. A reasonable variety.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your extensive experience with us. We are glad to know that Kempinski Hotel Ishtar was your favorite hotel during your visit to the area, we would also like to thank you for recommending our staff who take their utmost care to fulfill our guest’s needs. We hope to see you again soon. Kind regards,Sebastien Mariette Cluster General Manager
Jigangtinggao
Panoramic Room by Resense Spa Non smoking
Stayed in Jan 2024
Couples
13 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Environment: Very good first rate service
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at our hotel and for sharing your experience. We are happy to know that you enjoyed your overall stay with us.We hope to have the pleasure of welcoming you back soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA
tathow
Stayed in Oct 2023
Friends
6 review
5.0/5
Outstanding
Posted on Nov 20, 2023
-Spacious room Complete facilities - Delicious food, international food All palatable - Good service, smiling staff -There is a private dead sea beach of the hotel, with fresh water showers available to wash your body right in front of the beach.
Original TextTranslated by Google
6/9
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior Twin Room Non smoking
Stayed in May 2023
Friends
9 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Perfect check-in experience, the arc-shaped infinity pool is connected to the Dead Sea, the view is excellent, the hotel's private beach can float directly on the Dead Sea, and the Dead Sea mud is prepared for smearing, the room has a balcony with a view, and the breakfast is very rich, except that you need to queue up when you check in. Everything was impeccable.
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6/8
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our facilities as well as food offerings. We look forward to having you again as a guest in our hotel. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior Twin Room Non smoking
Stayed in Aug 2023
Family
1 review
4.0/5
Very Good
Posted on Aug 9, 2023
It’s the first time I booked a twin room but didn’t allow the family to stay. I had to book another room or upgrade to a family suite. Usually it’s just an extra person’s fee. I’m speechless. I spent a penny to upgrade to a A family suite without a sea view, the experience is not good. Overall, it's barely there. There's no sign on the road to **hai's private beach, and I can't find the staff to ask. The breakfast is also very average, maybe it is not suitable for the stomach of Chinese people.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior King Room Non smoking
Stayed in Feb 2023
Friends
12 review
5.0/5
Outstanding
Posted on Feb 7, 2023
Intimate and enthusiastic service, plus the infinity swimming pool, a very happy and satisfying experience
Original TextTranslated by Google
Response from Property: Dear valued guest, We are very glad that we had the opportunity of hosting you during your visit to the Dead Sea. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great experience with us and that our hotel facilities, food offerings and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments accordingly. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior King Room Non smoking
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Aug 20, 2023
The hotel is great, the pool is great, but the food is a bit expensive
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Anonymous User
Superior King Room Non smoking
Stayed in Aug 2022
Solo travellers
7 review
5.0/5
Outstanding
Posted on Oct 25, 2022
When I went to Jordan in September, I stayed at the Dead Sea for the first night. In several international hotels, I finally chose Kempinski. The environment is amazing, the buffet in the morning and evening is very rich. I especially like to watch the sunset from the height of the hotel at dusk, with Jerusalem on the other side, separated by the sea. The hotel is arranged in a split-level arrangement. The hotel lobby is at the top, and you need to go down one layer at a time to get to the room. There is a trail that leads directly to the Dead Sea, and you can feel the Dead Sea floating in the hotel area. The greenery in the hotel is very good, full of bougainvillea, palm trees, and many tropical green plants that cannot be named. It is recommended to go to the outdoor platform to eat when it is not too hot in the morning. Occasionally, birds will fly to grab food, and the whole feeling is very quiet.
Original TextTranslated by Google
6/12
Response from Property: Dear valued guest,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Ishtar Dead Sea. With kind regards,Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
yllllinnnn
Panoramic Room by Resense Spa Non smoking
Stayed in May 2023
Friends
9 review
5.0/5
Outstanding
Posted on May 24, 2023
The hotel is very beautiful, the environment is very good for vacation
Original TextTranslated by Google
Response from Property: Dear valued guest, We are very glad that we had the opportunity of hosting you during your visit to the Dead Sea. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great experience with us and that our hotel facilities, food offerings and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments accordingly. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Анна
Stayed in Apr 2022
Couples
10 review
4.7/5
Amazing
Posted on Apr 21, 2022
Nice big hotel. There is access to your own beach, where you can also smear yourself with mud) there are many pools. The food on the buffet is very tasty, for the first time I meet such a station of desserts on the buffet - everything is beautiful and insanely delicious! (at dinner) I did not like the pillows in the room, the next day my neck and head ached. But there seems to be a pillow menu (I stayed for one night and did not use the menu)
Original TextTranslated by Google
Response from Property: Dear valued guest,We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our food offerings as well as our services provided by the team. We will gladly share your praising comments with the team, especially those team members mentioned by name. We are grateful for your remarks and we hope to be of your service again should your travels bring you back to Jordan. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant