Thames Riviera Hotel, Sure Hotel Collection by Best Western Guest Reviews
3.7/5
68 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.6
Service3.7
Cleanliness3.7
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All reviews(68)
Positive reviews(5)
Reviews with photos/video(1)
Negative reviews(1)
Dave
Standard King Room-Non-Smoking
Stayed in Feb 2025
Solo travellers
2 review
4.7/5
Amazing
Posted on Mar 19, 2025
I found the room vary tidy good food staff vary helpful I go there again
Guest User
Executive King Room-Non-Smoking
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on Jul 1, 2024
Kettle was full of dust. No soap or handwash provided and when requested was not supplied. also dead flies all around dining area windows and chairs. Our room above dining area with bay window was constantly noisey with doors opening & shutting and items moved in and out. Even at front door corridor door constantly noisey with door opening/shutting leading to other rooms with other people entering and exiting to downstairs facilities and reception. Dining staff were pleasant and breakfast was nice.
Guest User
Standard King Room-Non-Smoking
Stayed in Oct 2024
Business travellers
3 review
4.0/5
Very Good
Posted on Nov 5, 2024
Place has been refurbished to a higher standard bathroom and room outlook. The bathroom was very clean, bedding also very clean ironing crises on linen. Downside could hear every flash of the toilet and talking. Also my room was on a top flight of the stairs by the time l got to my room l was breathless. I did mention to reception that l had been unwell so could’ve done with a lift. Others may differ in opinion. Overall 8/10
Ample parking which is really lovely. Will stay again.❤️
Guest User
Standard King Room-Non-Smoking
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Clean and well decorated room. Good location. Good price and nice staff
Aiga
Standard King Room-Non-Smoking
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on May 27, 2024
Very nice places ☺️
Guest User
Stayed in Apr 2022
Couples
1 review
2.0/5
Posted on Jun 6, 2022
We booked and paid for our stay in advance, but when we arrived at the hotel it was locked, abandoned, unstaffed, and in a state of disrepair. Why did they take our booking in the first place? A passer-by told us it had been closed for about two years.