corner Makati Avenue, Ayala Center, Esperanza St, Makati, Metro Manila, 1228, PhilippinesView Hotel Details
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New World Makati Hotel Guest Reviews
4.4/5
Very Good
269 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(269)
Positive reviews(258)
Reviews with photos/video(39)
Awesome stay(55)
Friendly staff(47)
Near shopping area(20)
Convenient for shopping(20)
Perfect for business trips(19)
Delicious breakfast(18)
Easy to get around(8)
Large rooms(6)
Negative reviews(11)
Guest User
Superior Room
Stayed in Mar 2025
Couples
1 review
5.0/5
Outstanding
Posted on Apr 20, 2025
We had an amazing experience at New World Makati Hotel. The staff were incredibly accommodating and welcoming from the moment we arrived. We were pleasantly surprised with a complimentary room upgrade, which made our stay even more special.
The location is perfect—right in the heart of Makati—and the facilities were clean, modern, and well-maintained. The breakfast buffet was excellent, with a wide variety of delicious options.
Highly recommended for anyone looking for comfort, convenience, and outstanding service.
maryluke
Superior Room
Stayed in Mar 2025
Couples
1 review
5.0/5
Outstanding
Posted on Apr 16, 2025
Seamless check in and checkout. Great breakfast buffet. Very good location, surrounded by shopping malls.
Ada1230
Superior Room
Stayed in Mar 2025
Family
1 review
5.0/5
Outstanding
Posted on Apr 15, 2025
Had a fantastic experience at New World Makati Hotel. The room was spotless and super comfortable, the staff were friendly and helpful, and the location was perfect for exploring the city. Loved the swimming pool and the restaurant was a pleasant surprise. Highly recommend for a relaxing, hassle-free stay. Thanks
Guest User
Deluxe Room
Stayed in Mar 2025
Couples
6 review
5.0/5
Outstanding
Posted on Apr 10, 2025
This is a great hotel. We enjoyed everything, the place, room, amenities, location and especially the buffet breakfast.
Response from Property: Dear Valued Guest, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding our facilities, location and the hospitality of our associates. Your kind words of appreciation are greatly valued and will certainly be passed on to my entire team. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
melissa
Superior King Room
Stayed in Mar 2025
Family
5 review
5.0/5
Outstanding
Posted on Apr 6, 2025
We had a comfortable stay for a night. The location is accessible to many shopping malls and restaurants. Room is very spacious. We were given a complimentary upgraded room . We would love to stay again in the future.
Response from Property: Dear Melissa, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding our facilities, location and the hospitality of our associates. We are delighted to hear that you had an excellent stay with us and your kind words of appreciation are greatly valued. This will certainly be passed on to my entire team.In the meantime, we look forward to welcoming you back on your next visit. Sincerely,Nantha KumarGeneral Manager
NikkiT1108
Superior King Room
Stayed in Jan 2025
Business travellers
8 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The hotel was nice. Attendants were polite and kind. I look forward to staying here again!
Response from Property: Dear NikkiT1108, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding the hospitality of our associates. Your kind words of appreciation are greatly valued and will certainly be passed on to my entire team. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Anonymous User
Superior King Room
Stayed in Dec 2024
Solo travellers
11 review
4.0/5
Very Good
Posted on Jan 11, 2025
The check-in staff were very prompt. The hotel's a bit old already, but pretty much well maintained.
Response from Property: Dear Valued Guest, First and foremost, I wish to extend my gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback.Your compliments regarding the check-in process are much appreciated. Meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Li Fong
Deluxe Twin Room
Stayed in Jan 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The environment safe and convenient to shopping mall. The breakfast is nice.
Response from Property: Dear Li Fong, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding our location. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Yentravels
Superior King Room
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Dec 31, 2024
Love staying at New World Makati. Already my 3rd time. Just across Greenbelt 3. Walking distance to Landmark. Shops and restaurants are very accessible. Clean and safe with courteous staff. Variety of food at breakfast.
Response from Property: Dear Yentravels, First and foremost, I wish to extend our gratitude for your continued patronage of New World Makati Hotel. It was a pleasure to have welcomed you back.Thank you as well for taking the time to share your kind feedback. I am delighted that you had another excellent stay and that you appreciated our location as well as the service of our associates. In the meantime, my entire team and I look forward to welcoming you back on your next visit.Sincerely,Nantha KumarGeneral Manager
Ismail M
Superior Room
Stayed in Mar 2025
Business travellers
10 review
4.5/5
Great
Posted on Apr 12, 2025
Just a normal type of 5 star old hotel with few amenities. Check in process was very late. Friendly staff and had a good breakfast. Lots of choices.
Jackie
Superior King Room
Stayed in Mar 2025
Other
6 review
5.0/5
Outstanding
Posted on Apr 6, 2025
The staff were all nice and accommodating, the pool and the amenities were great, and I loved the food most especially. Will be sure to come back here next time!!😊
Response from Property: Dear Jackie, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. Thank you for taking the time to share your experience with us during your recent visit. We are delighted to hear that you had an excellent stay with us. We take great pride in providing our guests with exceptional service and amenities, and we are pleased to know that we succeeded in doing so for you. In the meantime, we look forward to welcoming you back on your next visit. Sincerely,Nantha KumarGeneral Manager
Bing Ying
Deluxe King Room
Stayed in Feb 2025
Business travellers
7 review
4.0/5
Very Good
Posted on Mar 21, 2025
Attentive staff, accommodates to requests, had lunch on both days at the hotel restaurant. Good food at hotel price points. Breakfast spread is decent.
Response from Property: Dear Bing Ying, First and foremost, I wish to extend our gratitude for choosing to stay at New World Makati Hotel. It was a pleasure to have you. Thank you as well for taking the time to share your kind feedback. I am delighted that you had an excellent stay and that you appreciated the hospitality of our associates as well as the food served during the stay. In the meantime, my entire team and I look forward to welcoming you back on your next visit.Sincerely,Nantha KumarGeneral Manager
Doreen
Deluxe Twin Room
Stayed in Feb 2025
Travel with friends
6 review
3.5/5
Posted on Mar 12, 2025
We paid more to book a deluxe twin room because there was no giarantee of twin beds for supreme room, but upon check-in, we were given a room with only a king bed. Only when we insisted on twin beds did the hotel tell us they ran out of rooms with twin beds so “upgraded” us to a room with a king bed. When we insisted we needed 2 beds, they added a roll-out bed in the room which was uncomfortable.
The shower door in toilet could not close properly which led to toilet floors being very wet after shower each time.
Room carpet was also pretty stained and dirty looking, so was a bit of a turn off.
Overall was an average and uncomfortable stay.
Response from Property: Dear Doreen, First and foremost, I wish to extend my gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you for taking the time to share your feedback following your recent visit. I regret to note that you were not satisfied with the room given to you during your stay with us. Please accept my sincere apology for any inconvenience caused, Meantime, we look forward to welcoming you back and provide you a better stay experience.Sincerely,Nantha KumarGeneral Manager
Anonymous User
Superior King Room
Stayed in Jan 2025
Family
12 review
4.7/5
Amazing
Posted on Apr 7, 2025
My stay at this hotel was amazing. The location couldn’t have been better, and the room was pristine. It was a truly enjoyable experience, and I’d definitely choose to stay here again
Response from Property: Dear Valued Guest, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding our facilities, location and the hospitality of our associates. Your kind words of appreciation are greatly valued and will certainly be passed on to my entire team. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
janus73
Deluxe King Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Always a pleasant stay!
Response from Property: Dear Janus73, First and foremost, I wish to extend my gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your kind feedback. Meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager