Guest User
May 4, 2023
Facilities: There is a children's activity park. Although it is a bit old, children can discharge their energy.
Hygiene: average
Environment: There is a small door to the right of the hotel's main entrance, and you can go out to the beach. The beach has not yet been developed and managed. It is very primitive, but the scenery is beautiful.
Service: I want to seriously comment on the hotel's service: terrible! Very bad! Extremely bad! I rarely give bad reviews when I stay in hotels, but this time I couldn’t help it:
1. From the time I stepped into the hotel lobby, I waited for more than half an hour and still couldn’t check in. The front desk excused myself by saying that there were many people during the May Day holiday. Haha, there were only two people in line in front of me. Was the training not in place yet? We arrived at the store to check in at the normal time, but it was not even our turn until our legs were weak. It took less than 5 minutes to finally check in. We asked for an extra queue to handle the orders that we had questions about, but no one ignored us;
2. The phone in the guest room was able to call the front desk on the first day, but it couldn't be called on the second day. Is it broken, or is it not answering the phone? In the end, I just used my mobile phone to make the call;
3. There are no car charging stations! Let the hotel restaurant provide or borrow non-disposable cups, no! Stayed for two days in a row, and asked the staff to clean up the room and replenish toiletries before going out, no! I used my mobile phone to call the front desk and asked her to help replenish bottled water, toiletries, and towels. I waited for more than an hour and called three times before they were delivered. The child took a shower at 12 o'clock and could go to bed.
It's all self-service and the front desk is unprofessional!
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