Dear Nobu Miami Team,
I am writing to formally express my dissatisfaction regarding the delay in returning my security deposit.
It has now been three weeks since my stay, and I have still not received my deposit. This is an unreasonable amount of time to hold a guest’s money, especially when I have stayed at several other hotels during the same trip and received my security deposits back promptly after checking out.
I have already completed my stay, and there are no outstanding charges or issues from my side that would justify this delay. Therefore, I expect you to provide me with a clear explanation as to why my deposit has still not been refunded.
Please process the refund immediately and confirm the exact date on which the amount was released. If the refund has already been processed, please provide me with the transaction/reference details so I can follow up with my bank.
I would appreciate your urgent attention to this matter. However, if this continues to be delayed without a valid reason, I will have no choice but to escalate the matter through the appropriate channels.
I expect a prompt response and resolution.
Kind regards,
Nazal
