Fergus Cactus Garden

Service Quality: Guests frequently praise the hotel's exceptional service, noting prompt and courteous staff interactions. The attention to detail and overall professionalism contribute to a welcoming experience, making it ideal for family stays.

Amazing holiday in Fergus Cactus. Little bit of summer in the middle of November. Great food, huge rooms, close to the sea. But do you know the best part of our vacation bere? The animátor Leni. I have never met such an atractive and entertaining person. He really makes people happy and makes smile to everybody. He is so kind person with a heart on right place.

Currently staying here since 28th July the date of the review is 2nd August 2025. Booked this hotel based on reviews and budget. Arrived very late on the 28th and was allocated our room. 402 . The reception team have been great. Including the lady who checked us in dispute getting attacked by mosquitoes. We went to our room on the 4th floor to find that the room allocated had a Terrace that over looked a corridor. The only way in and out of the room was also through the Terrace. The room was large clean and tidy, the balcony / Terrace wasn't what we were expecting so the following day we spoke of our disappointment and that we had emailed the hotel prior to our stay with a reply we have made a note of your requests and we will se what we can do. Sebastian on reception was really good and managed to find us a sea view room however we wouldn't beable to move until the following day. When we moved it wasn't until later in the day 6pm time we were offered a further discount on the room rate even though we paid for the upgrade for the inconvenience. The room 711 is of a good size with a balcony facing the beach and the light house . Room cleaning isn't great as we had to return glasses on two occasions. and the floor is grubby, not been mopped. The pool is busy with kids splashing about as expected , however on the 6th floor is a large area with a Hot Tub. Although lacking a bar it's a bit off a treak to the bar at the pool . Now the worst things about the Hotel the food choice is extremely limited and repetitive both Lunch and evening meals. The snack bar closes at the times the restaurant is open. Breakfast is ok however the sausages are cheap tinned rubbish. Only 1 butter option and it's horrible. The location is great however the food service let's it down and so do some off the bar staff as it seemed to much trouble yesterday when I asked for a cheese burger and chips with a tut as his response then further hindrance as he had to get of his stool to poor a beer. Only 4 cocktails on the all inclusive the rest you have to pay for