"The experience was ok except that customers needed to about airport transfers services during booking"

"At the crystal restaurant, I asked for a litre of sangria. They said that was not available although the bar was only steps away. I ordered the same in Riu Gran Canaria crystal restaurant and they went to the bar to fulfil my request (great service) In the buffet restaurant all the waitresses and most of the waiters were extremely hard-working and amiable. A couple of waiters were not to the required standard or very friendly. "

"They didn't clean the room"

"We're just back from a wonderful week here. Enormous bed and the kids in a separate sleeping area which has doubles as a living room during the day. Balcony overlooking the pool with a seaview into the distance - bliss! We also had our own private view of the evening entertainment! We got drinks from the bar and took them up to our room and it felt like we were in a VIP box to ourselves enhoying the evening singers. The food is lovely; don't expect an all day breakfast and chips with everything approach! This is not the venue for you if you want a lot of processed beige food and sausages and deep fried rubbish. This hotel offers a huge variety of salads and fresh meat and fish cooked in front of you. Pasta and sauce as well as large tiger prawns and every type of seafood imaginable were available both at lunch and dinner with no repetition at all! The swimming pool is large and there wasa bit of a scramble for pool loungers first thing; but perhaps that's what happens everywhere during peak holiday season? We managed to find 3 loungers with shade for 7 days so not impossible. We loved the fact that this is where the Spanish holiday rather than it being a 'Brits abroad' venue. Everyone is so friendly and there to have fun. Great entertainments team esp the kids club who were so caring and had different activities through the day - 1 in the morning; 1 in the afternoon and 1 at night which were mostly drop offs (instead of parents having to attend as well). What a relaxing week - just what we needed! The kids are already asking when we can return there!"

"Lovely relaxed only adults hotel excellent food lovely clean pool plenty of sunbeds and a upstairs solarium right on the beach although sea very cold shops bars and restaurants within a few minutes walk mainly German clients but very friendly and helpful lovely staff"

"The location of hotel appeals to us both we both enjoy cycling, running and walking around this area. This was our second visit and we were amazed at all the staff still there and the fact they remained happy in their employment. The management are always available for contact should you have any issues and they will correct any problems you may incur. I would advise to take the premium upgrade to experience breakfast on the outside deck which on a sunny sunrise morning definitely takes some beating. The buffets served over the festive period on the special evenings were delightful and presented in such a professional manor I have a food allergy and all my no go areas were well documented and no doubts were assured for me to eat without concern. Food staff location will always be a big draw for this boutique venue to be successful staff to mention Sarah, Susan, Juan, Hassan, Andreas, Roseann,housemaids, chefs and kitchen staff. We enjoyed seeing you all again and I apologise if I’ve missed any off the list. Good luck for 2025 keep up the amazing work you all put into to daily routines. Also returning guests year on year is a very positive statement and we will definitely return again and truly appreciate your hospitality given over Christmas & New Year’s."

"We spent 11 nights from March 21st to April 1st 2026. We booked a garden view room on the 3rd floor. On arrival at 11pm there was no food available and the AI had finished. The furnishings in our room were tired and needed updating. We found that there are positive and negative points for this hotel. These are: Positives *Great position for the lovely beach 100m away *Plenty of sunbeds available *The hotel, grounds and public areas are clean *Breakfast was probably the tastiest meal of the day Negatives *Food in the restaurant is very repetitive and poor quality (lunch and evening dinner) pork, chips, overcooked pizza was served most days. Little or no variety for guests. *The hotel snack bar which is by the children’s pool also provided poor quality and unvaried food. *The hotel bar is in a separate building from the hotel. We found it to be an unpleasant dark depressing building. *Typical AI local alcoholic brands drinks poor quality *Many hotel staff that we encountered appeared to be miserable towards us (this maybe because we were British as the vast majority of guests at the hotel were German. The hotel is geared up for German guests. Conclusion In our opinion this is not a 3*plus hotel which the Tui web site states. The sign at the front of the hotel states that it is a 4* hotel. It is at best only a 3* hotel. The negative points stated above far out-way the positive points. If you’re paying for AI then you want much better quality than this hotel provides. We will not be returning to this hotel. Pay a little bit more money and stay at a better quality hotel. This hotel is not worth your hard earned money."