Aston Inn Gideon Batam

Aston Inn Gideon Batam Reviews

Aston Inn Gideon Batam

Jl. Komp. Penuin Centre No.1, Batu Selicin, Kec. Lubuk Baja, Kota, Nagoya, Batam, Riau Islands, 36000, IndonesiaView Hotel Details
Aston Inn Gideon Batam
Aston Inn Gideon BatamAston Inn Gideon BatamAston Inn Gideon Batam
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Aston Inn Gideon Batam Guest Reviews

4.2/5
Very Good
827 review
Verified reviews
Location4.7
Amenities3.9
Service4.2
Cleanliness4.1
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All reviews(827)
Positive reviews(797)
Reviews with photos/video(209)
Convenient for shopping(80)
Large rooms(34)
Tasty food(30)
Shower difficult to use(26)
Loved the massages(12)
Near mall(9)
Stayed multiple times(6)
Tasty restaurant(4)
Negative reviews(30)
Anonymous User
Deluxe Room
Stayed in Nov 2024
Couples
16 review
3.7/5
Posted on Nov 7, 2024
Room is clean, however there were no towels provided when we checked in. I called hotel staff a few times and only managed to get the towels around 10 pm. Hopefully, the hotel can improve on providing the amenities immediately upon check-in. The breakfast is great.
Response from Property: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We will looked into the issue you had and will do our best to rectify the issue with our team to ensure we provide the best service experience for all our guests.Sincerely yours,ASTON Inn Gideon - Batam
Shaz78
Superior Room
Stayed in Oct 2024
Travel with friends
2 review
3.5/5
Posted on Oct 4, 2024
Tis trip wif families here again n recommend fren over to tis hotel too,different frm b4 is rm no more frig,shower gel hard to press,heater still e same faulty.Tis is e feedback frm relatives n frens,hopefully will be better next time bk again.
Response from Property: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We will looked into the issue you had and will do our best to rectify the issue with our team to ensure we provide the best service experience for all our guests.Sincerely yours,ASTON Inn Gideon - Batam
Daniel
Deluxe Room
Stayed in Oct 2024
Business travellers
13 review
3.2/5
Posted on Oct 28, 2024
not the best Aston in Batam. a bit old compare to other Aston. location good as walking distance to food stalls, just out from lobby.
Response from Property: Dear Mr Daniel,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We will looked into the issue you had and will do our best to rectify the issue with our team to ensure we provide the best service experience for all our guests.Sincerely yours,ASTON Inn Gideon - Batam
Anonymous User
Superior Room
Stayed in Sep 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Oct 3, 2024
There is long shu xia right beside to eat. Super convenient and near A2 Foodcourt too. Easily accessible
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
Anonymous User
Superior Room
Stayed in Sep 2024
Travel with friends
17 review
4.0/5
Very Good
Posted on Sep 8, 2024
Location is great 👍 Breakfast is acceptable Was given family room as our allocated room was taken Room is spacious 👍
Response from Property: Dear Guest,Warm greetings from ASTON Inn Gideon Batam!Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service.We look forward to welcoming you again.Best regards,Management
Guest User
Superior Room
Stayed in Aug 2024
Travel with friends
1 review
2.7/5
Posted on Aug 25, 2024
.I wasn't informed that I needed to make a special request for two single beds, but upon arrival, I was given a queen bed to share with my friend. I don't feel comfortable with this arrangement. I believe trip.com should have guided us to request a room with special requirements instead of expecting us to figure it out on their website. Lastly, the water heater is faulty. I was shivering from the cold in the morning when I took my shower, which put me in no mood to bathe.d to bathe.d to bathe.d to bathe.
Response from Property: Dear Guest, Warm greetings from ASTON Inn Gideon Batam! Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service. We look forward to welcoming you again. Best regards, Management
Anonymous User
Family Room
Stayed in Aug 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Aug 18, 2024
The room is spacious and the amenities is good. The breakfast is great as well as. There are alot of options to choose from. The location is great as well. Me and my friends enjoyed our stay. Reasonable price for the room.
Response from Property: Dear Guest, Warm greetings from ASTON Inn Gideon Batam! Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service. We look forward to welcoming you again. Best regards, Management
Anonymous User
Deluxe Room
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Sep 6, 2024
The hotel location is very good! Room is comfortable!This is very near to the Batam main shopping malls! The staffs are very friendly and helpful! Hopefully the bathroom floor can be improved as this is rather slippery. The taxi service of the hotel is good as well!
Response from Property: Dear Guest,Warm greetings from ASTON Inn Gideon Batam!Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service.We look forward to welcoming you again.Best regards,Management
Anonymous User
Superior Room
Stayed in Jul 2024
Family
7 review
4.2/5
Very Good
Posted on Jul 15, 2024
When we arrived at 1400hrs (hotel local time) to check in, unfortunately rooms are not ready. Coz thinking that we can fresh-up in the rooms before proceeding to our spa appointment (at 3pm), we are unable to do so. Therefore, we hv to leave our luggages n bags of shopping stuffs at their luggage storage point and to proceed to our spa appointment. T he rooms are spacious n well equipped with toiletries . Aircon is working well but quite cold. The toilet is clean. The breakfast on the next morning has a wide spread of variety.
Response from Property: Dear Guest, Warm greetings from ASTON INN GIDEON BATAM. Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in our food, beverages, and service. We look forward to welcoming you again. Best regards, Management
Liu
Superior Room
Stayed in Sep 2024
Couples
3 review
4.7/5
Amazing
Posted on Oct 21, 2024
It's very convenient near to shopping and market
Response from Property: Dear Mr/s Liu,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
Guest User
Superior Room
Stayed in Oct 2024
Couples
14 review
3.5/5
Posted on Oct 16, 2024
Great hotel to stay...Love it!
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
sunshine girl
Family Room
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Room is nice, aircon is big. Staff is friendly when they see you walk out they will greet you. Location is good, near to A2 food court and BCS Mall.
Response from Property: Dear Guest, Warm greetings from ASTON INN GIDEON BATAM. Thank you very much for taking the time to review your stay with us. I am pleased to hear that you enjoyed the ambiance of ASTON Inn Gideon Batam. However, We are committed to maintaining high standards in our food, beverages, and service. In response to your feedback, I will address this matter with our operational team to ensure we provide excellent service to all our guests. We look forward to welcoming you back soon. Sincerely, Management
Anonymous User
Deluxe Room
Stayed in Jul 2024
Business travellers
12 review
4.7/5
Amazing
Posted on Jul 13, 2024
Great place to stay. Near to penuin market and malls. All within walking distance.
Response from Property: Dear Guest, Warm greetings from ASTON INN GIDEON BATAM. Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in our food, beverages, and service. We look forward to welcoming you again. Best regards, Management
ItchyButt
Superior Room
Stayed in Jun 2024
Couples
15 review
3.7/5
Posted on Jun 10, 2024
I've already been staying here a few times.... Great location to massage parlor.. mall.. eatery Room... Does need improvement... This stay had a bad room.. level one... Got irritated with the so call black out curtains... Which doesn't do it purpose.. plus they on the spot light... Breakfast was decent.... So try not to get the 1st level
Response from Property: Dear Guest,Warm greetings from ASTON INN GIDEON BATAM.Thank you very much for taking the time to review our food variety. I am saddened to read that, although you enjoyed the atmosphere at ASTON Inn Gideon Batam, the rest of your experience did not meet your expectations. I sincerely apologize for this. We always strive to maintain high standards in our food, beverages, and service. In response to your feedback, I will personally address this issue with the relevant department to ensure that we provide an exceptional experience for all our guests.We look forward to welcoming you again.Best regards,Management
Color Haus
Superior Room
Stayed in Jul 2024
Couples
5 review
4.5/5
Great
Posted on Oct 8, 2024
Always book Gideon when I travel Batman .. near to food court n mall..
Response from Property: Dear Color Haus,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam