We booked this place via MakeMyTrip, which also meant we did the full payment before the stay period. We were given room 205, (claimed to be upgraded by the hotel). Pics attached will surprise the reader, of the standard of an upgraded room!! How much worse would then a standard room be, I wonder. Points that made the stay totally disappointing - It being a very cold Hill station, one would expect 24 hrs hot water. BUT, hot water available only in the morning and evening between 6 & 9 - No wifi....they give u username and password. But it doesn't connect ever. An eyewash and bluff - The room had steps inside the room, (in front of bathroom and next to bed), due to which I fell twice in the room!! - Room heaters available only on de***d - When we requested to change rooms, they showed another room in same wing that had horrible stench of some chemical used as insecticides. They claimed it was phenyl. Are hotel rooms supposed to stink of phenyl to?!?! - We requested for another room that was empty. They came back saying the room was occupied. Nobody came that entire day as they claimed. They prefer keeping a room shut than having a customer satisfied. The room we paid for, wasn't cheap. 5280/- for the room they gave was a rip off..... - The floor was dirty, the sofa was stained, walls were leaky, the list can go on. The photos will justify my words. The only saving grace was the breakfast that was served in the morning. LESSON LEARNT is that the hotel keeps aside the bad rooms for MakeMytrip clients as the hotel has already received the payment and they have nothing to lose. Customer happiness and satusfaction is last in their list. They give the nicer/neater rooms to walk-ins as the clients take the room only after checking the rooms themselves. Pics attached to show the state of the so called "upgraded room" we stayed in......avoid advance payment.....they dont give you good rooms