Holiday Inn Express Nanjing Riverside, an IHG hotel Reviews

Response from Property: Dear Guest, we are thrilled to hear that you had an excellent experience with our fast check-in service, complimentary room upgrade, and friendly staff. Your praise serves as a great source of motivation for our entire team. Our goal has always been to provide warm, friendly, and professional service from the moment our guests arrive. Our fast check-in procedure is designed to minimize your waiting time, allowing you to start enjoying your stay immediately. The complimentary room upgrade is our way of adding an extra touch of comfort to your accommodation. We look forward to welcoming you back and will continue to provide the same high-quality service to ensure your future stays are even more memorable. Best regards, IHG Social Listening Team

Response from Property: Dear guest, thank you so much for your wonderful review! We are delighted to hear that you had a pleasant stay with us and found the location to be excellent, the staff to be helpful, and the facilities to be convenient. We sincerely apologize for the inconvenience caused by other guests smoking in the corridors and the security issue you mentioned. We have taken your feedback seriously and will enhance our security measures and smoking regulations to ensure a more pleasant and comfortable environment for all guests. Thank you for recommending our hotel. We look forward to welcoming you back in the future and providing you with an even better experience. Good luck with all your wishes! IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening

Response from Property: Dear Guest, thank you for choosing to stay with us. We are truly honored to receive your gracious compliments regarding your experience at our hotel. To consistently enhance our service quality, all staff members undergo regular professional training. Guided by our core values of "sincerity, thoughtfulness, and attentiveness", we strive to deliver genuinely warm and personalized service, ensuring every guest enjoys a comfortable, relaxing and homely experience during their journey. Your kind words and positive feedback are deeply appreciated. We eagerly anticipate the pleasure of welcoming you back, when we shall continue to provide you with exceptional hospitality. Wishing you all the best. IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying with us and for your feedback. We are pleased to provide you with a comfortable and convenient environment. The beautiful river view outside the window is the beauty we want to give you. Breakfast is rich and diverse, satisfying your taste buds' needs. Delicious dishes, delicious bread, rich coffee, and more, let you start a wonderful day. We also attach great importance to the smell of smoke, and will strengthen cleaning efforts, pay attention to details, increase ventilation frequency in the future. At the same time, we will conduct regular inspections to ensure that the room is clean, refreshing, and odorless. We look forward to welcoming you back to our hotel in the future so that we can serve you even better. Sincerely, IHG Social Listening Team

Response from Property: 親愛的客人您好，感謝您入住南京濱江智選假日酒店，更感謝您給予我們如此高的評價！您的讚美是我們前進的動力源泉。我們的酒店就像一個温暖的港灣，致力於為每一位遠航的旅人提供安心的棲息之地。柔軟的床鋪、乾淨的衞生間、高速的無線網絡，讓您在旅途中也能感受到家的舒適。我們的客房服務團隊會定期打掃房間，確保您的住宿環境整潔乾淨。無論是美味的早餐，還是貼心的服務，我們都將精益求精，力求做到更好。我們希望每一位客人在我們酒店都能度過一個愉快而難忘的時光。期待您的再次入住，讓我們一起創造更多美好的回憶。祝您闔家幸福！智選假日賓客關懷團隊

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. In order to improve the quality of service, we regularly conduct skills training for employees, using "sincerity, thoughtfulness, and attentiveness" to provide warm and considerate service to every guest, allowing you to feel the comfortable, relaxed, and at-home during your journey. Thank you once again for your kind words and positive feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening Team

Response from Property: Dear guests, thank you for choosing to stay at Holiday Inn Express Nanjing Binjiang. You have painted a vivid picture of our hotel with pictures and comments, and your feedback is extremely valuable to us. The large floor-to-ceiling windows in our guest rooms bring in plenty of natural light, and are equipped with high-speed wireless Internet, high-quality warm bedding, soft and hard double pillows, and flexible and movable multifunctional furniture, making the space both open and full of quality details. The service team always adheres to the principle of "responsiveness to every request", from fast check-in and quick response at the front desk to meticulous cleaning by room service staff, we hope to use enthusiasm and professionalism to create a "travel is home" experience for you. Thank you for your recommendation, this trust is our driving force to keep moving forward! Looking forward to seeing you again. I wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Express Nanjing Binjiang. Each of your pictures is a footnote of trust, and each of your positive comments is the driving force for us to move forward. It is our purpose to provide guests with a comfortable and convenient accommodation environment. The spacious and bright rooms are equipped with high-definition TVs, comfortable sofas, practical coffee tables, and convenient office desks, which are carefully designed for the diverse needs of guests. The Express Breakfast always adheres to the concept of balanced nutrition and provides you with a rich combination of Chinese and Western choices: fresh fruit and vegetable salads, healthy whole grains, handmade snacks, freshly ground coffee, and local specialty noodle stalls, etc., to help you start a day full of energy. We look forward to your continued choice of us on your next business trip. We will continue to serve you with professionalism and enthusiasm as always! Wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for choosing to stay at Holiday Inn Express Nanjing Binjiang and giving us a full score! We are honored to upgrade your room and bring you a convenient and comfortable experience. We always listen to your needs with a warm and professional attitude. From high-speed Internet, warm bedding to multifunctional furniture, and dry and wet separated bathrooms, every detail is thoughtful. Hygiene strictly follows the "Cleaning Guide" of InterContinental Hotels Group to make cleanliness a standard. The geographical location adjacent to Zhongshan Wharf allows you to experience the fun of the ferry and walk to the Hydrangea Park and Jinghai Temple Memorial Hall, which is suitable for travel and play. Your recommendation is our most precious medal. We look forward to seeing you again next time and continue to accompany you to explore more beautiful things with sincere service! I wish you a pleasant journey! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Express Nanjing Riverside. Your experience is exactly the ideal living scene we are determined to create. The guest rooms are equipped with high-speed wireless network and flexible multifunctional tables and chairs, which can easily meet the needs of dining and working; the dry and wet separated bathrooms are matched with high-quality bedding to create a comfortable space for you. When you open the window, you can see the magnificent scenery of the Yangtze River. The surrounding transportation is convenient, and you can travel without worries. For breakfast, we carefully match Chinese and Western dishes, from nutritionally balanced vegetables, fruits and whole grains, to local specialty noodles, and fragrant freshly ground coffee, just to wake up your vitality for the day. I look forward to bringing you surprises next time, and look forward to your visit again! I wish you a smooth trip! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for staying at Holiday Inn Express Nanjing Binjiang. The moment I clicked on the pictures and texts you shared, it was like receiving a thank-you letter full of stars! Every photo is like a heart-warming moment when the shutter is pressed, and it "speaks" for us the sincerity hidden in the details. Our guest rooms are equipped with high-speed wireless Internet, high-quality warm bedding, soft and hard double pillows, flexible and movable multifunctional furniture, dry and wet separated bathrooms, and bedding using a combination of soft and hard pillows of global standards, with comfortable mattresses of the same standard as Holiday Inn under InterContinental, to further enhance your stay experience. We are not sloppy in terms of hygiene. We strictly follow the "Cleaning Guide" of InterContinental Hotels Group. From the overall environment to every piece of linen, they are carefully cleaned and strictly controlled, just to make you live in peace of mind. I look forward to continuing to use thoughtful service and quality details in the future to bring surprises to every time you stay! I wish you a happy life and smooth work! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for choosing Holiday Inn Express Nanjing Riverside and sharing such a meticulous experience! I am glad that the spacious smart rooms and convenient parking services have added convenience to your journey. The hotel's geographical location can help you easily drive to the beautiful sunset of Yuejiang Tower and Nanjing Yangtze River Bridge! We apologize for the inconvenience caused by the surrounding construction, and we will continue to pay attention to environmental improvements in the future. For breakfast, we have carefully prepared a rich combination of Chinese and Western dishes, from fresh fruits and vegetables, healthy whole grains to freshly ground coffee, as well as local noodle stalls, hoping to awaken daily vitality with a hot meal. Your recommendation is our greatest encouragement. We look forward to bringing you a more perfect stay experience next time. I wish you a smooth journey! Holiday Inn Express Guest Care Team