Guest User
December 12, 2023
I had booked a room for a concert that was to be held in the nearby Palapartenope. Unfortunately the concert was canceled the same morning as the event. Through the booking app I ask the structure for a date change because the concert had been practically rescheduled for the following week. I didn't get a response on the app so I called the facility, certain that I would find availability and understanding given the exceptional event. On the phone I received the answer (I quote verbatim): "We work for the money, we cannot move any date because, by keeping your room blocked, we have lost customers who would have booked for the Napoli match (on the same evening there was a Napoli match, shame that the structure is a 35 minute walk from the stadium so not exactly around the corner). Furthermore, it would have been different if he had booked directly by calling us and not via booking... in that case we would have made a change to the booking." Moral of the story: structures that work only for the money (for goodness sake, we all work to earn but there is a way and a way), they address customers in this way and want to exploit booking only for advertising but then they complain about the commissions to be paid pay they don't deserve to be frequented. Congratulations and thanks for your availability.
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