Gram Suites

We stayed here for one night as a stopover in Naples, without any sightseeing. The hotel is on the third floor of an apartment building with about three or four rooms. It is about ten minutes away from the city. Compared to the city, it is quieter and the beach is right at the doorstep. The boss, Max, is very enthusiastic and actively helps us solve and handle problems. The decoration of the room is also very artistic and modern. The downside is that the colors are dark and some corners are not cleaned well. There are unidentified floating objects in the kettle. This aspect needs to be improved.

Facing the street, cars and motorcycles make loud noises at night

Given that the kindness, helpfulness and assistance of the staff were impeccable, I must say that unfortunately the room did not satisfy us; it was very "lived in": in the bathroom a towel holder was dangling, the bed was sagging (the slats had come out of the guides because the structure was bent), very noisy (the fixtures were not able to silence much of the din present until 4 in the morning) and finally, as the icing on the cake, during the night an enormous cockroach walked on my neck! Breakfast is in the bar below, but strictly includes only coffee or cappuccino with brioche (it is not possible to have a tea and therefore if you do not like coffee...)

I stayed two nights in two different rooms. In the first, the air conditioning was broken, and in the second, I was left with the bathroom handle in my hand! The sink is NOT in the bathroom, but in the bedroom. The fixtures are really bad, as you can hear the noise from the streets. One outlet wasn't plugged into the wall. At night, I could hear the buzzing of a mosquito that I couldn't find. In the morning, I woke up covered in red bites and severe nausea. When I got home, I went to the doctor, and they confirmed that I had BED MITES and that I would need to take an antihistamine, cream, and a dermatologist's appointment. I contacted the hotel to get a refund and/or at least an explanation. The first time, they said they disinfected the mattress once a month, but over the phone, they told me they disinfected it once a week with baking soda. They concluded by saying that as far as they're concerned, I could have gotten them outside (I even took a photo of the injection at 5 a.m. because of the intense burning sensation on my neck) and that therefore they wouldn't give me a cent back. The owner never contacted me; I only ever spoke to the receptionist. I strongly advise staying away; it's a disgrace! A place like this shouldn't even be open.