Hampton Inn Buffalo - Amherst

Everything went smoothly when we checked out. The hotel did not inform us of any problems. However, when we arrived at the airport, we received a text message from the credit card saying that the hotel had deducted $277 from us! $50 was also deducted when we checked in before. I called the hotel and learned that because my father smoked a cigarette in the bathroom 😓, the hotel said that they would deduct one more day's room fee from us. But we only spent two thousand RMB in total for two days on Ctrip, why did they deduct so much from us for one day! Because it was my father's first time to the United States, he was not clear about the regulations and violated the smoking regulations. We admit this, but the hotel used our credit card as a guarantee to deduct money without our permission, which was a bit self-righteous! Moreover, we were never told in advance that smoking was not allowed in the room. I hope that Ctrip can help us coordinate with the hotel to see if some of the money can be recovered. As a loyal user of Ctrip, we choose Ctrip as the first choice for any travel. For more than ten years, based on the trust between the two parties, the cooperation has been very pleasant. This time it was indeed a personal negligence, but please consider it as appropriate and actively coordinate with the hotel. I look forward to hearing back! Please!

The location is excellent and the surrounding transportation is convenient. The front desk reception is warm and professional, and the check-in procedure is efficient. The rooms are clean and comfortable, the bedding is of high quality, and the bathroom facilities are complete and separated from wet and dry areas. The sound insulation effect is good, ensuring a quiet rest environment. The breakfast is rich in variety, with both Chinese and Western flavors, and the ingredients are fresh. Some facilities are slightly old, but it does not affect the use experience. The overall service is meticulous and thoughtful, and the cost-effectiveness is outstanding. It is suitable for business travel and leisure vacations. The check-out process is convenient and the leftover items are handled in time.

There is free parking. I swipe my room card to enter the hotel lobby at night, which feels safe. The hotel room is clean and sanitary, with a microwave and coffee machine. There is an ice machine next to the stairwell, which is convenient for buying things at the "Uncle" supermarket and driving back to Canada. There is free coffee, tea, and hot water in the lobby. The room rate includes breakfast, which is simple and rich with milk, yogurt, juice, eggs, cereal, and fruit that a Western breakfast should have. High cost performance