Higashiyama Niseko Village, a Ritz-Carlton Reserve

Our stay was an extremely disappointing experience, completely unworthy of a ultra-luxury brand positioning. 1. **Poor Breakfast Quality**: The food selection was very limited, offering poor value for money, and generally not meeting our expectations. 2. **Stiff and Indifferent Service**: The staff's attitude was mediocre, like an outsourced team, robotic and procedural, lacking the warmth and attentiveness expected of a high-end hotel. 3. **Serious Room Hazard**: During our stay, a pungent, gasoline-like odor persisted in the room all night, which we endured for two full nights. When we reported the issue to the hotel the next day, a staff member merely sniffed around the room, sprayed some cleaning agent, and offered no substantial inspection, ventilation, or room change solutions. The problem was never resolved. It's hard to imagine Ritz-Carlton's public relations handling something so perfunctory, showing complete disregard for guest safety and experience. 4. **Inconvenient Public Hot Spring Hours**: We planned to use the public hot springs after breakfast, but its morning operating hours coincided perfectly with breakfast. As soon as guests finished their meal, the hot spring entered its cleaning period, making it impossible to use in the morning. The planning completely disregards guest needs. Considering all these issues, I highly recommend against staying here. We immediately switched hotels.

Such a spacious room is a rare find in Japan, and the Japanese restaurant offers incredible value for money! It's a must-visit! They also have Chinese-speaking staff. The environment is serene and peaceful. I'll definitely be back to this hotel next time!

The hotel is exquisite, offering a peaceful retreat amidst the bustling Niseko peak season. Our whole family had a wonderful time.

It was pretty average. The sushi in the restaurant is, by Japanese standards, subpar at best. Breakfast wasn't very substantial either. All in all, it's not worth the price. Next winter season, I'll try staying at the Park Hyatt to see how that compares.

The hotel boasts an elegant environment, and the check-in process was handled with exceptional care and thoughtfulness. We were even given a complimentary room upgrade! The hotel's public hot springs are absolutely beautiful, perfect for a clean and comfortable soak after a day of skiing.

I really want to speak up for the Ritz! Don't blindly trust negative reviews online; experiencing it yourself is the most authentic way to judge. The environment is absolutely stunning, every corner is picture-perfect! The toiletries are also thoughtful and excellent. All the staff, especially the Chinese-speaking young lady at the front desk, were incredibly warm, humble, and polite! As part of the EDITION series and being in Hokkaido, the hotel is incredibly meticulous. Not only does it have many fantastic restaurants, but there's also a beautiful little town next door with cheap and delicious food! You'll find everything you need for dining, shopping, and sightseeing. Thank you, Ritz, for making our vacation so warm and comfortable!