Holiday Inn Express & Suites Charleston-North

The young man at Checkin was wonderful. The plusses all stop there. Got into the room. First of all, I ordered and received confirmation that I was getting a Rollin Shower room. Not! Did not receive the room I ordered. I cannot stand in regular tub/attached shower. How disappointed we were. Next. NO Air Conditioning. Power completely off on the room unit. Joshua kindly came in the room to try to fix/adjust it. No action. So next, he gives us another room. We were so excited our problems would be over. NOT! This room, I flushed the toilet..........NIAGRA FALLS!!!! Bathroom Fludded over with water in less than a minute. Could not stop it. My husband goes to front desk and gets a plunger and a mop. We slept in a room with totally wet floor as the mop had fibers no thicker than a child's jump rope. It was thin and old. We just endured a soaked room until we checked out in the morning about 6:30AM. Came to Charleston for Medical reasons. This room situation really made us SICK! I can only say the staff, and the breakfast are super kind. Whoever confirmed the room order from the very beginning DID NOT give us that room, and the rooms they gave us were totally devoid of being usable for any guests. Please have housekeeps check the basic facilities in rooms before allowing the front desk to rent them. Test the AC and Flush each toilet. Thanks!

My dear wife and I stayed at the Holiday Inn Express Hotel & Suites Charleston - North for two nights. We found the room clean and spacious. The morning breakfast was abundant and satisfying. Of particular note was the friendliness of both the evening and day reception clerks. The day clerk, Jean was extremely helpful when we asked her what she would recommend seeing in Charleston. She provided us with a map along with taking the time to show us several points of interest. We followed her recommendations and had a wonderful afternoon exploring and enjoying the historic district of Charleston. This was our first time staying at a Holiday Inn. We were truly impressed.

Great property with exceptional staff members always willing to help. Breakfast was one of the best we have ever had at a hotel. If we visit Charleston again, we would definitely stay at this property!

The pool and the fitness center were in unacceptable condition. The pool was dirty, lots of leaves and debris with slightly greenish water. The fitness center was dirty. The floor needed to be mopped, and the carpet mat was so dirty it left my hand black and stuck with dirt and sand when I did pushups. Lastly, the treadmill could have severly injured me. I was running at a good pace, and it shut off mid stride. Luckily, I was able to react in time, but there was clearly some type of electrical malfunction. When I brought this to the attention of the front desk the reply I got was "Oh, well nobody has complained before." I couldn't believe my ears. This is why I rated service with 1 star. Unfortunately, other than that girl, the staff was amazing, but I just can't let that slide, she ruined it for everyone.

I waited at the front desk for over 10 minutes before any staff even came out. They got a 200 dollar deposit. The hotel snack store had absolutely nothing to drink. When I got to my room my TV didnt work. I will never stay at a Holiday Inn Express again. Horrible experience.

The staff very friendly and more than willing assist in any way possible. The breakfast and kitchen staff was excellent!