Hampton Inn Opelousas

Everything was great except for the ADA shower. The bathroom was not level and when we showered the whole bathroom floor was wet.

The stay was fine everything went very well. It was after the stay that I had problems. My husband left his medication and they contacted me which was fine. The problem was the only way that they would send it to me if I created an account with a shipping company (ex: FedEx or UPS) then have them ship labels instead of just sending it with my credit card.

The staff were very friendly. Not much option for breakfast and we did not have our rooms cleaned once during the 4 days. They knocked the first day and we said we were good for the day but never came back the next 3 days to empty garbage or anything. The bed was comfortable but the pillows were flat. Very quiet area set back out of site.

Staff was excellent, phone didn’t work in room. Noticed water damage in hall corridor, only chair in room was broken; but, exchanged.

The only thing I didn’t like is that I did not get a real key! Instead I was given that said my phone was the key and to download the app to unlock the door. I never figured out how to unlock the door. I had to go down to the desk and the desk clerk how to turn my phone into a room key. She didn’t know how to either and she gave me a “real key” which worked. Apparently Travelocity was supposed to give me a choice which they didn’t. The desk clerk was very friendly and helpful. This was not her fault. We got in late, shortly after 10:30, and we simply wanted to get in our room and go to bed because we had an early morning. We were further delayed because the couple who checked in right before me were supposed to have a handicapped room and they didn’t get one and the desk clerk had to deal with that. There was no manager in the hotel so she had to call him. In the end according to the manager there was nothing that could be done so a man in a wheel had to stay in a fourth floor room that was not handicap accessible. Again not the desk clerks fault! Next time I will stay in the Holiday Inn Express right down the street. The desk clerk should get a raise!!!!

I has a reservation , but upon entertering my room, i was faced with uneaten food and unmade beds. I wasn't sure if it was already occupied or just not cleaned. I was terrified because i could have been killed if someone was actually in the room at the time that i opened the door. This is unacceptable. Moved to a different room, hairbon the floor musty smell and dirty bathroom floor. At this point its alreafu 7:30pm. No apologies or partial refunds were even offered. You guys must do better. I will definitely not be back

I did not stay or check in to the hotel. I was told that I had no reservations with the Hampton. After several calls I had to conclusion with the Hampton. Then once I reached out to ******* like I was told to by the front desk attendant. ******* representative Claudia kept me on hold and then hung up on me with no conclusion, no reservation confirmation, or cancelation confirmation but I was srnt a survey. This was the worst case of poor customer service Ive experienced while attending a funeral.....Horrendous experience 😕

It wasn’t a very good location near the freeway shopping areas

Tv didn’t work had to watch on my phone, didn’t come change sheets as requested left a ecolab cleaning bottle on the table AC didn’t work properly