Wi-Fi was out in the room I was given I called the front desk and told them instead of fixing the problem. They said they would move me to another room to walk to the front desk. I explained I have an autistic child and this is very hard for me to go to the front desk. Can they bring a card for a new room? They said no I’ve got all my things walked to the front desk. They then gave me a room two doors down from the room. I was in and log all my stuff back through the property. After getting into the room, it had no Wi-Fi as well. I called again. They told me again, grab all my belongings and come to the front desk. I checked in at 7 PM. This went on till 9 PM. I went back to the front desk, and after waiting 20 minutes with my son, running amok a woman who works for the hotel, put me in a room, which she thought was very close. It turned out. It was a handicap room and it smelled like mildew and mold. After calling and explaining this again, they told me my option was to leave and ask her refund from trip.com.