Best Western Plus Universal Inn

I left my phone charger in the room when checking out. The cleaning staff found it immediately and took it out for me when I was in the parking lot. I am so grateful about that.

Great location.., 15 minutes walking from the hotel to the Universal’s theme parks. There’s a Miller Ale House in front of the hotel. Fair breakfast… Comfortable room.., with good bathroom. Clean lobby.., with new decoration. I’d definitely stay again..!!

Great location and price. Staff very friendly. Slept like a baby!

This hotel is in an absolutely fantastic location for Universal Studios - that’s without a doubt the key selling point. It’s next door to a DoubleTree Hilton which charges a lot more but is directly next door so with the Best Western you can stay just as close but for less. I had a problem with the air conditioning kicking in and out all night and the buttons wouldn’t fix it. I rang and reported it to reception the next morning, and when I returned I asked at reception and the person manning the desk didn’t know anything about it. I was worried. However I shouldn’t have been as when I got to the room it had been fixed by maintenance and remained on (phew) for the rest of my stay. The cleaners were great and serviced my room every day, leaving it lovely and fresh for when I returned from the theme park. The overall state of the hotel is a bit tired but this shouldn’t put you off booking - a hotel this close to Universal should mean you spend most of each day at Universal! If you’re planning to spend more time in the hotel, and don’t just need a comfy bed to stop over, then this may not be the hotel for you. However if you’re looking for a good price and a great location this is for you for sure! Just to note, there is a free shuttle to Universal it leaves once in the morning and returns about 5.30 (check most up to date times with the hotel). It’s free but quite small. Not a problem as Best Western is the first stop but it does pick up from a Hampton as well, and gets quite crowded. All in all, I’d give this hotel a strong 4/5!

Shower curtain was not changed from guest before us and was very soiled. Shampoo was empty when we arrived.

The microwave and the yogurt machine were both broken in the dining area. The kept running out of food and we (and other guests) had to keep asking them to refill the food. They came to service our room and they made the bed and took the trash, but didn't give clean towels, refill the soap, or give more toilet paper.

Worst night of sleep due to the pillows being terrible. Used 3 pillows and it still didn't feel like I had more than 1...

Check in guy was friendly. We had one sleeping on the couch, went to open that and the sheets had not been changed. Housekeeping was right there in the hallway and changed them quickly. Hallway smelt funky and had heavy duty driers for the carpets. Stuff was on the floor so not sure it was swept/vacuumed. Breakfast wasn't bad but it was cold even though we went down at 7 when it starts. Beds were comfy and everyone working was friendly.