Bluegreen Vacations the Fountains, Ascend Resort Collection

Awesome family resort with management problems. This is a beautiful property with excellent amenities, but it fails in the professionalism department. Our stay was nice except for Wi-Fi issues that persisted over 7 days. Biggest slam was learning they had a workaround for us on day 1 but only actually offered it the day before checkout. (Nearly 2 week stay). When things go well, it’s excellent. When there is a question or problem, it’s out of the hands of whoever you talk to. Wi-Fi? That’s an engineering problem… I am only authorized to do X… 12;00 checkout authorized? Door knocks from progressively larger people every 10-20 min from 10 am… siloed management and not great communication between really any of those silos, and really within them other than probably training how to always say “no” politely. The regular employees are all great but held back by their “marching orders” coming down the chain, If you can summon your rudest inner Karen or just immediately (and politely) ask for a manager the instant something is wrong, you will have an exceptional stay and problems will be resolved or viable workarounds will be given to you. Just know that the normal employees are typically not allowed to present those workarounds. Construction was going on the whole time but posed no real issue at all other than being the likely cause of the Wi-Fi outage. Had that not happened, we would give 5 stars across the board except service. The Wi-Fi issues just exposed why this is their only current flaw. Just bad communication.

Very old time sharing buildings, however, they did update the furnitures, which makes our stay more comfortable. otherwise it’d be a disaster to stay there for such price.

Don’t stay with Bluegreen Was asked to do a sales presentation when I declined I was treated like I was a beggar.

The apartment itself was really very nice, but the service was poor — check in was a long wait, then I was told the apartment was not ready for another hour (despite me arriving at 5pm past the check in time promised), the check in agent was very poor and not very welcoming. He didn’t mention anything of importance, I had to ask a manager for a room as he was not helpful. There was no cleaning offered during the stay, they put me on a text list but the agent at check in didn’t tell me I would have to send messages to international number for help at $2.50 per message — such a poor system, it should instead be on a platform like WhatsApp not with text message. The apartment upon arrival had barely any soap, they had not refilled the containers — a small thing which was not acceptable for this price point. Overall, it was a 4/5 stay which came down to 2.5-3/5 after the staffing issues which made me feel like it was a budget chain hotel not a bespoke resort.

Is a perfect place for any kind of vacation! Definitely I will book we them again! Great experience

I have always loved Bluegreens never had issues before. This time around service was terrible. We rcvd a room woth a broken balcony door and old decrepid furniture. Then customer service was not professional. NOT VERY FRIENDLY. Inwill not be booking with Blue greens anymore. I was a customer for 8 years.