Sonder at The Point

The Indian Man who runs this place is a womanizing control freak that does violating things to guests! He bullied his way into our room on the 2nd day of our reservation. Add insult to injury the only ones in our room was my children… why did that man think it was appropriate to push his way sinto our room with 13 teen in it? We are not clear… he is way out of line and someone needs to Fire this man immediately! Had we not come to the room when we did it would have more than likely become a physically harmful situation to our kids. We seen him earlier that morning harassing the room next to us at 10:58 screaming at them and recording them for not being checked out or paid up when check out time is 11! He even said he was calling the cops (he did) and banning them from ever booking… STAY FAR AWAY FROM THIS PLACE AND THAT INDIAN ESP IF YOU HAVE KIDS

Very clean, spacious room with microwave, toaster, fridge, hair dryer and iron. The only drawback is there are no shops nearby. We needed to hire Uber every time when we went out. The closest Walgreens is at least 15 minutes on foot.

We loved our stay here! The jetted tub was so fun and we enjoyed watching wildlife from the pond on our balcony. Lots of road work when we stayed so navigating back into the parking lot after spending the day out was a bit tricky, but cant be helped. I think the living room TV remote needs replacement soon. It wasn't working very well. And an outlet on left side of bed wasnt working either

Needs plumbing repairs: tub water control does not close completely and toilet keeps running water. Also, a grab bar bor entering and exiting tub would be helpful for us elderly guests. Otherwise excellent.

Great quality for the price. It was clean, access instructions where clear and it is well located near parks and outlets.

Don’t book with Sonder!! Booking with Sonder was the worst experience! There is no one physically at the location who works for Sonder, you have to call them over the phone and check in is through the phone as well. It took almost 2 hours to check in because the system they use to scan your ID was having issues reading the ID, which is terrible because why not allow the front desk clerk check ID like any other hotel. Then after taking 2 hours to check in when I got to the door of my suite, the code they gave me didn’t open the door, so I had to call and sit on hold for another 30 minutes! The condition of the suite wasn’t that bad but don’t expect any cookware in the FULL kitchen. Why have a stove top oven but no pans to cook in? I then asked to be accommodated on my last day by requesting a late check out and was told it wasn’t possible to approve. I’ve stayed in many hotels and never had an experience like this, it was unbelievable.