Sotetsu Grand Fresa Osaka-Namba Reviews

Response from Property: Dear Guest,Thank you for your kind words regarding your stay. We are delighted to hear that you appreciated our location and cleanliness. We understand that room size may be a consideration, and we appreciate your feedback regarding the toiletries.Best regards,Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear juz4ben,Thank you for taking the time to share your experience with us! We are pleased to hear that you found our location convenient, being close to Namba Metro Station and Dotombori Street. We are also glad that you appreciated the comprehensive skincare amenities we provide.However, we sincerely apologize for the inconvenience you experienced due to noise from other guests. We understand how important a peaceful environment is for a good night's sleep, and we will address this issue with our team to ensure better soundproofing and guest consideration in the future.Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,SOTETSU GRAND FRESA OSAKA NAMBA

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your recent stay.We are glad to hear that you found our service to be good. However, we acknowledge your comment about the hotel being a bit old. We are continuously working on improvements and renovations to enhance our guests' experience.It's great to know that you enjoyed the convenient location, with the Dotonbori food area just across the road. We hope you had the chance to explore the local cuisine and attractions.Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide you with an even better experience.Best regards,SOTETSU GRAND FRESA OSAKA NAMBA

Response from Property: Thank you for your kind remarks regarding your stay with us. We are delighted to hear that you found our hotel suitable for solo travelers and appreciated our location near Namba and Dontobori.Best regards,Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear Guest,Thank you for your kind words regarding our service, facilities, and prime location. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the future.Best regards,Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear Guest,Thank you for your kind words about our location and the cleanliness of our rooms. We appreciate your feedback regarding the breakfast service and will take it into consideration for future improvements.Best regards,Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear Eddy Chee Hoong, thank you for your positive feedback on our superb location between Dotonbori area and Kuromon Ichiba Market. We are delighted to hear that you enjoyed the complimentary amenities, including loaner pajamas, for a cozy night's sleep. Our dedicated staff is committed to providing exceptional service to ensure a comfortable and memorable stay. We aim to make every guest feel at home in the heart of Osaka. We look forward to welcoming you back soon. Warm regards, Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear P&W,thank you for your feedback. We appreciate your comments regarding the room size and check-in process. We will take your suggestion into consideration for future improvements. We are delighted to hear that you enjoyed the fishing restaurant in the basement. We hope to welcome you back soon. Warm regards, Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear guest, thank you for your kind words. We are delighted that you enjoyed our comfortable rooms, modern amenities, and friendly staff. Your recommendation means a lot to us. We look forward to welcoming you back for another relaxing stay! Warm regards, Sotetsu Grand Fresa Osaka Namba

Response from Property: Thank you very much for having stayed at Sotetsu Grand Fresa Osaka Namba.and thank you for sharing your review with us.We apologize for the cleanness during your visit.We are making improvements with our basic maintenance.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear Guest, Thank you for choosing our hotel and sharing your experience. We are delighted to hear that you found our location and self check-in/out process convenient. We apologize for the inconvenience regarding the iron availability. We appreciate your recommendation and hope to welcome you back soon. Best regards, Sotetsu Grand Fresa Osaka Namba

Response from Property: Dear Joycelyn940,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel's location convenient and easily accessible using Google Maps.However, we apologize for the inconvenience you experienced due to the noise from passing ambulances on weekends. We understand how important a quiet environment is for a restful stay, and we will look into possible solutions to minimize the noise disturbance.We also regret to hear about the inconsistency with the air conditioning in your room. Your comfort is our priority, and we will have our maintenance team inspect and address the issue to ensure a more consistent and comfortable temperature for our guests.We appreciate your valuable feedback and hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,SOTETSU GRAND FRESA OSAKA NAMBA

Response from Property: Dear HHB,thank you for your positive review. We are delighted to hear that you found our hotel conveniently located near shopping areas. We hope you had a pleasant stay.Best regards, Sotetsu Grand Fresa Osaka Namba.

Response from Property: Dear Guest,Thank you for your feedback. We appreciate your comments and are glad to hear that your experience was satisfactory. We hope to welcome you back soon for an even better stay.Best regards,Sotetsu Grand Fresa Osaka Namba