We stayed as a family in March. The employees are well-intentioned and polite, we did not have any problems in this regard, but there are many cons compared to other ski hotels. There are absolutely no cold and hot drinks throughout the day, only normal tea is served at meal times. There are no herbal tea options. There is a staff like a guard per the dining room. They keep asking for the room number. Food is mediocre, variety is less. The room we stayed in was called a standard room, but it was too small and we couldn't even get into it when we opened our suitcase. Although it was not stated in the tour we took, at the entrance to the hotel they impose a condition saying "If you rent ski equipment from somewhere else, you cannot use free ski pass". The last day they say free ski pass ends at 12 noon, you have to rent ski equipment full day, but you do not have the right to full day ski pass!!! We went to a lot of ski and summer hotels. They all served lunch after checking out at 12 o'clock. They made no problem. In this hotel, they said "no, you are not entitled to lunch." It is very disrespectful for them to stingily care for a lunch for a customer who has stayed for 4 days. Treat you nicely so that people treat you well. They should choose it again, right? The only positive thing is that the ski room is open to the piste.. And the right to ski pass even until noon on the last day.. After such stingy and calculating trea**ent, I will choose it again.. I recommend other hotels to learn how to treat customers.. In all the ski hotels we have stayed in so far, we left our belongings in the lobby at 12 o'clock and stayed at the hotel until our plane and bus time. We were welcomed very well, they gave us lunch, tea time, and even though we checked out at the Sway hotel on the last day, we used the ski pass until the evening.. They also have the hotel.. A slice of cake. They did not provide lunch for people to eat from the hotel's private cafeteria, where it was 130 TL. They charged the customer who had 4 days left for one meal. I say it is a pity. The customer had to have lunch on the last day and hot drinks all day long, and herbal teas for breakfast. **you are few, be sure!!! Please work with a focus on customer satisfaction!!!
Original TextTranslation provided by Google