Origin Beach Resort by Emerald View Resorts

They definitely need to work on customer service. My family and I were on vacation there for the Fourth of July holiday. We had three rooms in total, when we first arrived the guy at the turn around mentioned to us that we cannot park in front of the building because it was also the entrance to the parking garage. He was nice and polite about it. He told us we can park closer to the end of the drive way so we can check in. Check in process was LONG because they only had one lady working the front desk on a busy holiday weekend. She was polite and she was on top of things. She explained to us the property and just very informative. We go to park because you cannot unload or load up in the front of the building. They have limited covered parking. You definitely have to be in before at least 10PM to try to find a park in the covered parking deck. I did like that they have an overflow lot. The elevators were extremely slow, but you have to understand it’s a busy holiday weekend. They also had two additional elevators on the East and west side of the building. The pool area is nice, but this is when we start noticing some of the staff just kept popping up everywhere we were gathered. My brother was followed by a security guard accusing him of throwing something off a balcony. Mind you her just got back from Walmart with bags in his hands. How can he do that if he never was in his room. That was strike two. When you enter the front lobby they have a sign that states No loading or unloading, this is for drop off and pick up ONLY. My family and I were waiting for everyone to come down to the lobby. As soon as we get outside and sit on the bench. Three of the workers/security comes out side just standing there. My dad and my brother both pulls up so we all can get in the cars to proceed to enjoy our day. One of the workers came up to the car, we haven’t even opens the doors yet. He approached the car and said we have to move. So my brother pointed to the sign and it clearly states drop off and pick up only. So we proceeded to get the children in the car and TRY to buckle them in the car seat. He comes up again and states we have to move. It didn’t make sense, it was a pickup truck in front of us was down here when we walked outside. So we mentioned it to the worker. You worrying up us getting picked up and this pick up truck been here longer than us. It was ridiculous, we spent money at this establishment only to be watched like a hawk and feel uncomfortable. Now to the check out, since we already knew we could not load up in the front. We told everyone to bring the cars down to the side parking garage where there were open spaces and we can load up there. My dad phone wasn’t having good service, so my brother was TRYING to wait for him to pull up to the front to tell him to go to the side so we can load up. You can probably guess what happens next. A lady employee walks up to my brother who is just standing there waiting and told him h

Not on the beach but great views of the gulf and it’s a quick walk across the street to the beach. Pool is gorgeous. Location is great, easy walk across to Sharky’s and Senior Frog’s. Gulf World and Pier Park are nearby. Parking garage is conveniently located on site below the building, interior hallways, and new elevators.