Anonymous User
August 16, 2024
Let’s talk about it first, and praise the aunt who cooks noodles in the restaurant and the fans for her enthusiastic attitude. Then talk about the bad experience:
1. The hotel aunt was too proactive. She went in to clean up while I was having breakfast. Originally, I needed to extend my stay, but I also pressed the "Do Not Disturb" button at the door. There was only one towel for two days in a row, so I needed to call the front desk again to ask for it.
2. The front desk work is relatively passive: the room card loses its magnet after staying for one night, and you need to run to the front desk to add it again; when it rains, you need to borrow an umbrella from the front desk, and you need to deposit the room card before you can give it to me. I said, "Excuse me," and you gave me a room card. How can I get in if I give it to you?
3. Security issues: Especially express delivery can enter and exit at will, and there is no need to swipe a card to enter or exit the elevator.
4. I do not accept the hotel front desk asking customers to cooperate in giving good reviews, thereby misleading customers!
To sum up, the hotel hardware is not bad, but the service attitude and quality of the software staff need to be improved. Hotels are asked to face up to the problems and loopholes, take the problems reported by guests with an open mind, and take them seriously, so as to welcome tourists from all over the world with a better attitude and become a new service benchmark for the Panzhihua hotel industry.
Original TextTranslation provided by Google