GGuest Userupreme Hotel truly exceeded my expectations. Every detail from the room to the warmth of the staff reflected exceptional hospitality. The sea view was breathtaking, the facilities were spotless, and the breakfast spread offered a perfect balance of local and international choices and tested absolutely amazing.
What made my stay stand out most was the professionalism and friendliness of the team. They were always ready to help, whether with local recommendations or arranging small touches that made me feel valued as a guest. I’d recommend this hotel without hesitation to anyone visiting Durrës, whether for leisure or business. it’s the ideal blend of comfort, quality, and authentic Albanian hospitality. If I can add more stars I would 😀
HHYUNCHEONThe garden was so beautiful. However, after checking in, I got on the elevator on the first floor from the underground parking lot and they changed my key to a better room, but it was a smaller corner room. I complained, but they didn't accept it because the room was already gone, and communication was difficult, so I gave up, but I was very dissatisfied. Who on earth did they give my room to? Breakfast was good.
GGuest UserThe room is very neat and cool, the breakfast is commendable, and the location is strategic, but I was shocked when I was told I could not have a guest in my room even after paying for 2 persons when I booked. I was never informed about this and felt embarrassed when the receptionist was telling me this right in front of my guest, and almost turned my plea down, and it took close to 15 minutes before she accepted as she was struggling to understand my English. If adults can't be with visitors in privacy in a hotel, where do you expect them to stay with their visitor after paying two persons price? It was so embarrassing that I had to move elsewhere the next day.
GGuest UserThe service was good, the receptionist, staff and manager were very helpful during our stay. the facilities was clean, room were cleaned and tidied daily, different options of meal and styles of cooking at breakfast each day which we loved very much however the lunch meal was changed each day so if you are looking to have lunch at the hotel during your stay you wouldn't have much of an option. Also i would have appreciated a notice about the kids club and activities not available at certain time of the year as that was the main reason i chose Marbella.