Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
109 reviews
8.9/10
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9.1/10
Great
AAnonymous UserMy stay at this hotel was absolutely wonderful. The hotel is beautiful, clean, and very peaceful, which made it a perfect place to relax after a long day of exploring the city. One of the best things about this hotel is its location. It is situated very close to Antwerp Central Station, which makes transportation extremely convenient, especially if you are arriving by train or planning to travel around Belgium.
The surrounding area is calm, safe, and very pleasant to walk around. Within just a short walk, you can find many lovely streets, shops, restaurants, and cafés. I also loved that it is close to Antwerp Zoo, which is one of the oldest zoos in Europe and definitely worth visiting. The neighborhood has a very charming atmosphere, and simply walking around the area felt like part of the experience.
The hotel itself was very comfortable and well maintained. The room was neat, nicely arranged, and provided a relaxing environment after a busy day in the city. The overall ambiance of the hotel felt quiet and welcoming, which made my stay even more enjoyable.
The only small thing that could be improved is the heating. It would have been even better if the room heater could make the room warmer, especially during colder weather. Aside from that, everything else about my stay was great.
Overall, I truly enjoyed my stay and would definitely recommend this hotel to anyone visiting Antwerp. The combination of the excellent location, peaceful environment, and comfortable rooms makes it a great place to stay while exploring the city.
GGuest UserOverall our expectations were exceeded, we have been traveling for almost 90 days and this has been the best hotel we have stayed. The room was clean and well appointed. The location is a short walk from the central train station through a safe neighborhood. The staff was friendly and quick to make any request happen. The staff appears to care for the hotel and customers as if they had a true interest in the outcome of everyone who passed through their doors. Thanks again for the excellent stay.
GGuest UserGreat hotel, but the cleaning is very poor. They come by every time at a time when you are often in the room and then do not clean anything. They also refill the coffee/sugar/creamer poorly and you have to ask for this every time if you stay longer.
It is best to park nearby, since it is quite expensive to park there. You can easily stop in front of the hotel to load and unload stuff.
JJ TripThe location was excellent — very convenient and close to everything we needed. However, our stay was affected by a few issues. The soundproofing of the room was poor; we were woken up around 6 a.m. by the clattering of dishes and cleaning noises from outside. It was difficult to rest properly.
Additionally, there were a lot of fruit flies in the room, constantly flying around, which was very bothersome and affected the quality of our stay. I hope the hotel can improve on these issues — otherwise, it’s a real pity given the great location.
GGuest UserEXCELLENT location and SUPER staff at reception. The rooms are of a good size, TV with all the channels you need, coffee & tea facility and clean bed and bathlinen - there is also nice shampoo, conditioner, soap and body lotion in the en-suite bathroom. The only two things that could make it even better are: put a fridge in the room
OR invest in an ice machine and, have the rooms cleaned before 3pm (mine was cleaned at 5 pm when i returned from a whole day’s work and had to wait) OR recruit more cleaners. By all means, I’ll return and thank you for a great stay.
LLuuk OrlandoStay was much like others mentioned. Hotel is very new, 24/7 reception, onsite gym and reasonably sized rooms. Some personell doesn't speak Dutch, which is not acceptable to us, please do some effort to learn the language of the country you work in please. The braided, black, tall lady was very friendly. Also a shout out to the breakfast kitchen team, coffee should always come with a small treat.
The only very big negative for us was that we put in the special requests that we preferred a quiet room on the back side of the building. We even followed up with an email. Only to be assigned a room on the front of the building when checking in. That is very annoying. Especially since there were rooms available on the back side, which we got assigned after complaining. NOT OK!
Had a good stay, nice rest, and didn't mind the 5 mins walk to the metro for the city center. Expensive supermarket nearby was also a plus.
MMrTomTomThis hotel is a perfect choice for travelers visiting Antwerp! The rooms are spotless, the location is incredibly convenient—just steps from the train station—and the thoughtful touch of free apples at the entrance adds to the experience. I would definitely recommend staying here for comfort and ease!
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
SSuper FurryAppartement and Hotel style stay in the Dockland neighborhood of Antwerp. About 20min with public transport very close by around the corner of Hotel and plenty of city bicycle and e-stepper options to move around. My check in experience was efficient and friendly making me feel welcome. The Hotel has a clean and tidy all over appearance and my room #306 had a spacious feel and a good size double bed.
NO AIRCO!! That was one major minus point for me, the Hotel does provide ventilators but during a heat wave it was not enough to feel comfortable. The Hotel has no ”Do not Disturb” door signs which resulted in Housekeeping entering without knocking on door.
I brought this to the attention of the receptionist.
GGuest UserWij verbleven 2 nachten in een kamertype: studio. We kwamen vroeger aan dan de voorziene check-in tijd maar werden zeer vriendelijk ontvangen. We konden ons omkleden en de bagage werd veilig bewaard aan de receptie (en nadien door een medewerker naar de kamer gebracht). Via een persoonlijke SMS werden we op de hoogte gebracht wanneer de kamer klaar was. Aangezien we toen niet meer in het hotel waren werd de code en procedure duidelijk uitgelegd om later vlot in te checken via huisnummer 115. De studio was ruim en voorzien van alles zoals voorgesteld tijdens de reservatie. Voor de rokers is er een ruime aparte 'patio'. Hier kan je rustig roken en je eigen drankje consumeren zonder de 'niet-rokers' te storen. Zowel in de kamer, kitchenette en badkamer was de hygiëne prima. Op de gang is er tevens een automaat met enkele drankjes, snoep, chips, tandenborstel,... voorzien. Dit hotel voldeed ruimschoots aan alle verwachtingen van een 3-sterren product. Het uitchecken verliep vlot en wederom hartelijk en vriendelijk. In de kamer was het geluid van de straat wel hoorbaar maar dat wisten we op voorhand gezien de ligging van het hotel (bij een volgende reservatie vragen we misschien een kamer aan de binnenzijde). Een hotelkamer in het echte centrum van de stad heeft dan weer andere geluiden. Het hotel is bijzonder gemakkelijk bereikbaar vanaf het centraal (trein)station en op 20 minuten te voet ben je in hartje Antwerpen. Bij een volgende uitstap naar Antwerpen zal onze keuze snel gemaakt zijn en kiezen we voor Arass Hôtel & Business Flats.