Featured facilities: Parking, Laundry Service (On-Site)
Great
66 reviews
9.0/10
1 night
From AU$ 137
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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
117 reviews
8.9/10
1 night
From AU$ 223
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9.4/10
Amazing
GGuest UserWhere to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.
GGuest UserGood location. 10 to 15 minutes walk to Parliament Buildings. Room was big and confortable. Room amenities were excellent. Breakfast could be improved, Ej.: Too many unnecessary food containers that take space on small dining room furniture could be modernized.
SSandra MacauBooked this hotel last minute as we had to stay one extra night in the city and it was really amazing! This is a hotel I would definitely go back!
The lady at the counter was extremely nice and she spoke Portuguese! She was really happy to be able to speak with us in Portuguese and we were happy she spoke Portuguese!
The hotel location is really good, downtown near the parliament, and the room was amazing! Really big and spacious studio with a kitchen and a living room. Bed was really comfortable but the sofa bed was not that good (as in all hotels).
Toilet was big and had all the amenities.
Breakfast was good and had eggs, bacon, fruits, cereals, fresh waffles, chia pudding, bread, …
They have private parking at an extra fee but the entrance is really narrow. There’s also street parking around at a fee.
GGuest UserEverything was great specifically the girl at the front desk was awesome, she helped us when we had a problem with the door lock of our room, we tried everything but could not open it I guess the battery was dead. She was very helpful, whenever I would visit Ottawa I would definitely like to stay at the same hotel. Her name is Navneet I want to give her 10 stars, thanks Navneet.
熊熊大CanadaGreat historic hotel and convenient location. Staff is polite and friendly. I would definitely recommend staying here if you want an easy access to Parliament Hill and night life in Ottawa.
BBarryWRoom cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd.
We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers..
A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out.
In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.
AAlicia York-BirdI've stayed at this hotel several times now; I enjoy how clean, quiet, and nicely decorated the suites and the hotel itself are!
The bathrooms are beautiful, very clean, and well-appointed, as are the rooms themselves.
Very pleased and will stay here again when my travels take me through this area once more.
GGuest UserThe room presents a modern design with a pleasant ambiance, and overall, it is very clean and comfortable. As expected of a 4-star hotel standard that should be met.
However, I would like to highlight a couple of areas where practicality could be improved:
• Study Table Placement: The study/work desk is positioned directly beneath the wall-mounted TV. This setup is not practical, as it places the guest in a position where they are working directly in front of a screen that may be distracting. It would be more functional to have the desk in a location that supports focus and productivity without unnecessary interference.
• Coffee Cup and Saucer Mismatch: The coffee cup provided has a round base, while the saucer has a square design that does not accommodate the cup securely. This mismatch not only affects usability but also detracts from the overall attention to detail expected at this level of hospitality.
• Bathroom Dustbin Design: The dustbin in the bathroom does not have a foot pedal for hands-free operation. Guests are required to bend down and lift the lid manually, which is inconvenient and unhygienic. A foot-pedal bin would be a more user-friendly option.
• Lack of Proper Kettle for Tea Drinkers: As tea drinkers, we found it inconvenient to boil water using the coffee machine. The water has a noticeable coffee taste and smell, which affects the flavor of the tea. A small electric kettle in each room would be a simple but impactful addition to cater to all beverage preferences.
I hope this feedback is helpful in your ongoing efforts to improve the guest experience. Thank you for your attention.
XXiechengdashuThis is a great hotel, conveniently located right by Parliament Hill, which is the main attraction in Ottawa along with its surroundings. So, after checking in, you can easily explore the area on foot. Plus, it's very close to Chinatown, making dining options readily available. The hotel rooms are spacious and well-appointed with standard amenities. The only drawback is that parking comes with a fee.
How much does it cost for hotels with Parking in Ottawa?
For hotels with Parking in Ottawa, the average price on weekdays is AU$ 312, and the average price on weekends (Friday - Saturday) is AU$ 327.
What are the best luxury hotels with Parking in Ottawa?
If you're looking for premium services and top-notch amenities, there are plenty of luxury hotels with Parking in Ottawa to choose from. Fairmont Chateau Laurier (from AU$ 279) is a highly-rated luxury hotel.
Which Ottawa hotels with Parking are pet-friendly?