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9.1/10
Great
SShuimansanlouBoao Cedar Hotel and Spa is one of the best hotels in the area. The garden is exquisite, there are older buildings, the room facilities are relatively complete, there is an underground parking lot, the spa service is very popular, and the reservation is a bit difficult. The hotel restaurant is also a Michelin star, which is a very rare option. Unfortunately, the service is a bit flawed and the attitude is slightly arrogant and cold. I hope it is not for foreign guests.
OongGreat little hotel. Small and quaint. Great service by the owner. Only flaw is that you can hear and feel the floors creaking as other guests go up to their rooms. Sound insulation is non existent and you can hear everything. In addition the place always sells like bacon or pork due to the breakfast preparation. YMMV.
Mm888888bNice hotel with friendly staff.
Note however that not all rooms are in the château, our rooms were in the garden in a kind of bungalow. This was not disclosed during the booking.
The room was very spacious, but not a château experience.
GGuest Userexceptional hotel. children, young-adults-couples friendly. Revolutionarily modern approach. Rhubarb, black and red currant high quality juices for breakfast. Wow! Could have some more vegan stuff in the menu. Very attentive personal. Amazing facilities for kids.
AAngieThe hotel is about 10mins walk from the main station with our luggages. It’s just outside of the main town area but it is walkable everywhere in Beaune. There was a nice bakery and crêperie nearby. The room is a little cramped but was clean and toilet is huge. The soap provided smelt nice too. There is no lift but we were lucky to be on the first floor. Staff were very friendly and helpful. They greeted us whenever we walked past and helped us store the luggages. It was a good stay!
MMichaelZeeVery charming and professional welcome at Tonneliers. We arrived and had to head straight out to lunch before check in. The front desk team were chatty and very accommodating and ordered us a taxi. I would absolutely stay again here in Beaune.
GGuest UserWhen we arrived, the system called for an unjustified supplement of €6, but the calculation was simple: €34 (a room already fixed) + €6 (animal) + €2 (a stay fee), totalling €42. The machine showed € 48.
I've contacted the online assistance to report this error of system calculation. Unfortunately, the interlocutor has not made any effort to solve the situation. Despite my explanations, he only maintained that the total was €48, then advanced a €49 charge, ignoring the conditions of my reservation in advance.
Fortunately, when the physical receptionist arrived, the situation was unlocked, she consulted the facturation history, immediately identified the error and corrected it. She has shown an exemplary professionalism, unlike her colleague in the assistance.
Working myself in a French hotel group, I know that the history of a reservation on the PMS allows you to check everything. It is regrettable that a customer service agent is less effective than a local receptionist and shows such a bad will.
If the hotel itself is satisfactory, this experience with online assistance will be a clue of the teacher.
GGuest UserLocated in the city center of Beaune, with convenient transportation.
The toilet is quite new, but the rest of the room is average, smaller and older than expected, with poor sound insulation. I probably won't stay here again next time.
Oolga.lavnaiA standard Ibis, small but cozy rooms. The soundproofing isn't great, but it's fine for a night or two. A huge plus is the free parking both at and behind the hotel. You need to ask reception for the entry code, but it's often full, so you have to be quick. Breakfast is decent! The city center is also within walking distance.